Associate Customer Support Voice

Tech Mahindra’s interview process typically consists of a walk‑in registration, followed by a written or group discussion test, a role‑play/technical interview that evaluates voice handling, CRM familiarity, and communication skills, and finally an HR round that assesses cultural fit and availability. The difficulty is moderate, with a strong emphasis on clarity of speech, problem‑solving attitude, and adherence to professional etiquette.

Tech Mahindra promotes an innovative, inclusive, and collaborative culture where employees are encouraged to experiment, learn, and grow. The company offers robust training programs, mentorship, and clear promotion pathways, while also emphasizing work‑life balance through flexible shift options and employee wellness initiatives.

Any graduate (UG) from any discipline; minimum 60% aggregate in the qualifying degree; no active backlogs at the time of joining; freshers from the 2023‑2025 batch are preferred; proficiency in English and Hindi (mandatory) with additional regional language knowledge considered a plus.

Round 1: Walk‑in registration and document verification → Round 2: Group discussion / Written test (basic aptitude and communication) → Round 3: Technical/role‑play interview focusing on voice handling and CRM usage → Round 4: HR interview covering fit, availability, and dress‑code compliance

Tech Mahindra is a global leader in digital transformation, consulting, and business process services. With a presence in more than 50 countries and a workforce of over 150,000 professionals, the company helps clients across industries innovate, improve efficiency, and deliver superior customer experiences. Recognised for its commitment to sustainability, diversity, and cutting‑edge technology, Tech Mahindra consistently ranks among the top employers in India and receives numerous awards for its workplace culture and employee development programs. The role of Associate Customer Support Voice is a front‑line position that directly impacts the satisfaction and loyalty of Tech Mahindra’s banking clients. As a voice‑based support executive, you will engage with customers through inbound and outbound calls, understand their issues, and provide accurate, timely resolutions. The position demands excellent articulation, a calm demeanor, and the ability to handle high‑volume interactions while maintaining a customer‑centric approach. You will also be responsible for documenting every interaction in the CRM system, capturing valuable feedback, and sharing Voice of Customer (VOC) insights that drive product and process improvements. Key responsibilities include: 1. Answering inbound calls and making outbound calls to address banking queries, complaints, and service requests. 2. Acting as a trusted advisor, guiding customers through complex processes and offering clear, step‑by‑step solutions. 3. Maintaining strict adherence to service level agreements (SLAs) and ensuring follow‑ups are completed within promised timelines. 4. Accurately logging all call details, resolutions, and customer notes in the designated CRM platform. 5. Extracting actionable VOC data and presenting insights to the operations and product teams. 6. Meeting daily production targets of 9 hours, with rotational shift timings between 8:00 AM and 8:00 PM. 7. Observing punctuality, break schedules, and attendance policies as per the rotational shift model. 8. Continuously updating product knowledge, process changes, and policy updates through daily briefings and e‑learning modules. 9. Collaborating with peers and supervisors to share best practices and improve overall service quality. 10. Upholding the company’s formal dress code and professional conduct standards during all interactions. Tech Mahindra offers a competitive salary range of 2.00 LPA to 3.20 LPA, a structured career progression path from Associate to Senior Associate, Team Lead, and Operations Manager, and a vibrant work environment that encourages learning, mentorship, and internal mobility. The company’s emphasis on work‑life balance, flexible leave policies, and employee wellness programs makes it an attractive destination for fresh graduates seeking a stable, growth‑oriented career in the BPO sector.