Banking Process Associate (Domestic Voice Process)

Tech Mahindra’s interview process typically consists of an online aptitude test followed by a technical/domain interview and a final HR round. The aptitude test assesses quantitative, logical reasoning, and English proficiency, while the technical interview focuses on banking knowledge, communication skills, and scenario‑based problem solving. The HR round evaluates cultural fit and career goals. Candidates should practice mock calls, brush up on basic banking concepts, and be ready to demonstrate clear, courteous communication.

Tech Mahindra promotes a collaborative and inclusive work culture where employees are encouraged to innovate and upskill. The company offers structured learning pathways, mentorship programs, and a balanced work‑life environment with flexible shift options. Employees benefit from clear performance metrics and opportunities for internal mobility across domains.

Education: Any undergraduate or graduate degree (any stream) is eligible. Age: Up to 30 years. Experience: Freshers and candidates with up to 3 years of experience. No minimum percentage requirement, but a consistent academic record is preferred. Candidates should have no active backlogs at the time of joining. Batch year: Open for recent graduates as well as those who graduated within the last 3 years.

Round 1: Online aptitude/psychometric test → Round 2: Technical/Domain interview focusing on banking processes and communication skills → Round 3: HR interview covering cultural fit, salary expectations and career aspirations

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves Fortune 500 clients across industries such as BFSI, telecom, manufacturing and retail. Known for its strong focus on innovation, Tech Mahindra invests heavily in emerging technologies like AI, cloud, and IoT, enabling its workforce to work on cutting‑edge projects while delivering measurable business outcomes. The organization also emphasizes employee development through structured learning programs, mentorship, and a culture that encourages curiosity and collaboration. The Banking Process Associate role is part of Tech Mahindra’s Domestic Voice Process for the banking sector. As a walk‑in hire, the selected candidate will operate from the Hyderabad campus and will be responsible for handling inbound and outbound voice interactions with banking customers. The role is designed for freshers as well as candidates with up to three years of experience, offering a clear entry point into the BFSI BPO space. Working on a day shift with a five‑day work week and two rotational week offs, the associate will enjoy a stable schedule without night duties. Key Responsibilities: 1. Answer customer calls related to banking queries, account information, and transaction support. 2. Verify customer identity and maintain compliance with KYC and data‑privacy guidelines. 3. Document interactions accurately in the CRM system and update transaction logs. 4. Resolve routine issues such as balance enquiries, fund transfers, and cheque status. 5. Escalate complex or high‑value cases to senior analysts or the grievance team. 6. Meet daily call‑handling targets while maintaining quality scores. 7. Participate in regular training sessions on banking products and voice‑process tools. 8. Provide feedback to process improvement teams based on call trends. 9. Adhere to call scripts, compliance standards, and service level agreements. 10. Support cross‑selling initiatives and promote relevant banking services when appropriate. Tech Stack: The role utilizes standard BPO tools such as Genesys/Cisco voice platforms, CRM applications (Salesforce or in‑house), and basic MS Office for reporting. While no deep technical expertise is required, familiarity with digital banking portals and basic computer operations is advantageous. Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, and eventually Operations Manager within the BFSI vertical. The company also offers lateral moves into analytics, quality assurance, and product‑specific roles, providing a versatile career trajectory. Why Join Tech Mahindra? The firm offers a robust onboarding program, exposure to a leading banking client base, and a supportive work environment that values continuous learning. Competitive compensation, clear promotion pathways, and a culture that balances performance with employee well‑being make this an attractive opportunity for fresh talent looking to build a long‑term career in banking operations.