Tech Mahindra is Hiring - International Voice Process

The interview process at Naukri.com typically starts with an online aptitude test followed by a technical/functional interview that evaluates communication skills and scenario handling. The final HR round assesses cultural fit and availability for shift work. Overall difficulty is moderate, with a focus on clear articulation and customer service aptitude.

Round 1: Online aptitude and English proficiency test → Round 2: Functional interview focusing on voice/chat handling and communication skills → Round 3: HR interview covering fit, availability for rotational shifts and salary expectations

Tech Mahindra Business Services, a subsidiary of the Mahindra Group, is a global leader in digital transformation and Business Process Outsourcing (BPO). With a presence in over 90 countries and a workforce of more than 131,500 professionals, the company serves 946 global customers, including many Fortune 500 firms. Its BPO arm, Tech Mahindra Business Process Services, delivers next‑generation customer experience solutions across sectors such as telecommunications, retail, healthcare, banking, and logistics. The organization is known for its strong emphasis on technology‑driven processes, continuous learning, and a culture that encourages innovation and employee growth.

Any graduate or undergraduate degree (graduation not mandatory), any branch, minimum 6 months experience in International Voice Process (freshers with relevant internship experience are welcome), no specific percentage requirement, no backlog restrictions, must be comfortable with rotational shifts and immediate joining.

Tech Mahindra Business Services, a subsidiary of the Mahindra Group, is a global leader in digital transformation and Business Process Outsourcing (BPO). With a presence in over 90 countries and a workforce of more than 131,500 professionals, the company serves 946 global customers, including many Fortune 500 firms. Its BPO arm, Tech Mahindra Business Process Services, delivers next‑generation customer experience solutions across sectors such as telecommunications, retail, healthcare, banking, and logistics. The organization is known for its strong emphasis on technology‑driven processes, continuous learning, and a culture that encourages innovation and employee growth. The International Voice Process role is designed for freshers and early‑career candidates who are comfortable with rotational shifts and have a passion for delivering world‑class customer service. Candidates will be placed in one of three streams – Canadian Voice, UK Voice & Chat, or Australian Tech Support – each offering attractive salary packages based on prior CTC. The job involves handling inbound and outbound calls, managing chat interactions, troubleshooting technical issues, and ensuring a seamless experience for customers across different time zones. The shift timings are rotational, covering evenings, nights, and early mornings, providing flexibility and exposure to global work patterns. Key responsibilities include: answering customer queries with clarity and professionalism; providing accurate information and troubleshooting steps for technical issues; handling chat conversations efficiently; maintaining detailed call logs and updating CRM records; meeting service level agreements (SLAs) and quality benchmarks; upselling or cross‑selling services where applicable; collaborating with team members and supervisors to resolve escalations; adhering to data privacy and security protocols; participating in regular training and performance feedback sessions; and contributing ideas for process improvement. The role leverages industry‑standard tools such as CRM platforms, ticketing systems, VoIP solutions, and Microsoft Office suite. Tech Mahindra offers a clear growth trajectory – high performers can progress to senior associate, team lead, operations supervisor, and eventually managerial positions. The company invests heavily in employee development through structured training programs, certifications, and mentorship. Joining Tech Mahindra means becoming part of a reputable brand, gaining exposure to international customers, receiving performance‑based incentives, and enjoying benefits like cab facilities and a supportive work environment. If you are customer‑centric, motivated, and ready to take on a challenging yet rewarding role, this opportunity provides the perfect launchpad for a thriving career in the global BPO industry.