Service Desk (Technical Support || International voice)

Tech Mahindra’s interview process typically starts with a written aptitude test covering quantitative, logical reasoning, and English. Shortlisted candidates then face a technical interview focusing on L1/L2 support scenarios, ITSM tools, and networking basics, followed by an HR round that assesses communication skills, shift flexibility, and cultural fit. The overall difficulty is moderate; thorough preparation of service desk concepts and clear articulation of past project experiences help candidates succeed.

Tech Mahindra promotes a collaborative and inclusive work environment with a strong focus on learning and career progression. Employees enjoy flexible shift patterns, regular upskilling workshops, and a balanced approach to work‑life integration.

Graduation not mandatory but any graduate (any stream) is acceptable; minimum 60% aggregate in the qualifying degree; batch years 2022‑2026; no active backlogs; fresher (no prior experience required) or up to 5 years of experience in technical support for international voice; must possess valid Aadhar card and be willing to work rotational night shifts; immediate joiners preferred.

Round 1: Aptitude & Technical Screening → Round 2: Technical Interview (L1/L2 troubleshooting, tool knowledge) → Round 3: HR Interview (fitment, shift availability, communication skills)

Tech Mahindra Ltd is one of India’s largest IT services and consulting firms, part of the Mahindra Group. With a presence in more than 50 countries, the company delivers digital transformation, cloud, and enterprise solutions to a diverse set of industries ranging from telecom and banking to manufacturing and healthcare. Its culture emphasizes innovation, continuous learning, and a customer‑first mindset, which has helped it earn a reputation for reliability and high‑quality delivery. Over the years, Tech Mahindra has invested heavily in upskilling its workforce, creating a vibrant ecosystem where fresh talent can grow alongside seasoned professionals. The role of Service Desk (Technical Support || International voice) is positioned within the Customer Success, Service & Operations department. As a Technical Support Associate, you will be the first point of contact for international customers calling into the voice support centre. Your day‑to‑day responsibilities will revolve around understanding customer issues, troubleshooting them across a wide range of technologies, and ensuring that each interaction ends with a satisfied client. The position offers exposure to global processes, ITIL‑based service management, and a chance to work in a fast‑paced, shift‑based environment that mirrors real‑world enterprise support centres. Key Responsibilities: 1. Respond to inbound customer queries via phone and email in a professional and courteous manner. 2. Perform L1/L2 troubleshooting for Windows OS, Microsoft Office 365, Outlook, Teams, and related applications. 3. Use ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk to log, track, and resolve incidents. 4. Manage Active Directory tasks including user creation, password resets, and account unlocks. 5. Provide VPN, Citrix, and Exchange support, ensuring secure remote connectivity for end‑users. 6. Diagnose and resolve hardware and network issues including LAN, printers, and peripheral devices. 7. Conduct remote troubleshooting sessions using screen‑share tools for desktops, laptops, and mobile devices. 8. Apply basic antivirus, patch management, and SCCM concepts to maintain system health. 9. Document all incident details accurately and follow ITIL processes for escalation and closure. 10. Maintain high levels of customer satisfaction by adhering to service level agreements and providing timely updates. Tech Stack & Tools: ServiceNow, BMC Remedy, HPSM, CA Service Desk, Active Directory, Microsoft Office 365, Windows 7/8/10, VPN, Citrix, Exchange, SCCM basics, basic networking (LAN/Wi‑Fi), remote desktop tools, antivirus solutions. Growth Path: Starting as a Technical Support Associate, high performers can progress to Senior Technical Support, Team Lead, and eventually to Service Desk Manager or specialized roles in Cloud Support, Security Operations, or Project Management. The company offers structured training programs, certifications (ITIL, Microsoft), and internal mobility across domains. Why Join Tech Mahindra? You will work with a global client base, gain hands‑on experience with industry‑standard tools, and benefit from a supportive learning environment. The organization’s emphasis on continuous upskilling, clear career ladders, and a collaborative culture makes it an ideal launchpad for fresh graduates aiming to build a long‑term career in IT services.