Associate Customer Support

Tech Mahindra's interview process for Associate Customer Support typically consists of an initial HR screening, followed by an online aptitude assessment and a typing speed test, and finally an operations (OPS) round that evaluates communication skills and problem‑solving ability. The difficulty is moderate; candidates should focus on clear articulation, basic numerical ability, and maintaining composure under time pressure. Practicing mock calls and improving typing accuracy are key tips.

Tech Mahindra promotes a collaborative environment where learning and innovation are encouraged. Employees benefit from structured career paths, regular upskilling programs, and a focus on work‑life balance through flexible shift options. The company also emphasizes employee well‑being with health benefits and community initiatives.

Minimum 10+2 or 3‑year diploma, Fresher and experienced candidates both eligible, Good verbal communication in English and Hindi, Strong customer orientation, Willingness to work 24/7 shifts, No planned leave for first 3 months after joining, 9‑hour workday (8 hrs work + 1 hr break), Typing speed of at least 35 WPM with 90% accuracy

Round 1: HR round – General check → Round 2: Online Assessment and Typing Test → Round 3: OPS round

Tech Mahindra is one of India’s largest information technology services companies, with a presence in more than 50 countries and a workforce of over 150,000 professionals. The firm specializes in digital transformation, consulting, and business process services, helping clients across sectors such as telecom, banking, healthcare, and manufacturing to adopt emerging technologies like AI, cloud, and IoT. Over the years, Tech Mahindra has built a reputation for delivering end‑to‑end solutions that drive operational efficiency and customer satisfaction, earning multiple industry awards for innovation and employee engagement. The Associate Customer Support role is a front‑line position that focuses on resolving customer queries through voice calls and chat interactions. Candidates will be the voice of the brand, handling a high volume of inbound and outbound communications, troubleshooting issues, and ensuring that every interaction ends with a positive customer experience. The position operates on a 24/7 shift pattern, requiring flexibility and a strong commitment to service excellence. Candidates must demonstrate clear articulation in both English and Hindi, possess a typing speed of at least 35 words per minute with 90% accuracy, and be comfortable working in a fast‑paced BPO environment. Key responsibilities include: 1. Answering and managing customer calls and chat sessions promptly. 2. Identifying the root cause of issues and providing accurate resolutions. 3. Escalating complex problems to senior support or technical teams when necessary. 4. Maintaining detailed logs of interactions in the CRM system. 5. Meeting daily, weekly, and monthly service level agreements (SLAs). 6. Providing product knowledge and guidance to customers. 7. Contributing to knowledge‑base articles and process improvements. 8. Participating in regular training sessions to stay updated on new services and tools. 9. Ensuring compliance with data privacy and security standards. 10. Collaborating with the Customer Success and Operations teams to drive overall satisfaction. The tech stack for this role primarily includes customer relationship management (CRM) platforms, ticketing tools, and basic office productivity software. Career growth can lead to senior support specialist, team lead, or supervisory positions, with opportunities to transition into quality assurance, training, or operations management. Joining Tech Mahindra offers exposure to a global client base, structured learning programs, and a supportive culture that values continuous improvement and employee well‑being.