Customer Service Representative

The interview process typically consists of a technical interview and an HR interview. The technical interview assesses your technical skills and knowledge, while the HR interview evaluates your communication and problem-solving skills. Be prepared to answer behavioral questions and provide examples of your previous work experience.

Concentrix has a human-centered, tech-powered, intelligence fueled work culture. We prioritize employee growth and development, providing opportunities for professional growth and advancement. Our work-life balance is designed to support employees in achieving a healthy balance between work and personal life.

Graduate / Undergraduate in any discipline (may vary basis the job requirement), 0 to 3 years of relevant experience, Courteous with strong customer service orientation, Strong computer navigation skills and PC Knowledge, Ability to effectively communicate, both written and verbally, Dependable with strong attention to detail, Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly, Tolerance for repetitive work in a fast-paced, high production work environment, Ability to work as a team member, as well as independently, Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner, Ability to rotate shifts, as needed

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fueled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile: • Graduate / Undergraduate in any discipline (may vary basis the job requirement) • 0 to 3 years of relevant experience • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starter without sustained metric performance levels. Why Join This Company: Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. We power the brands of the future. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.