Support Engineer 1

Candidates typically face a three‑stage process: an online aptitude test lasting 30‑45 minutes, followed by a technical interview focusing on troubleshooting scenarios, basic SQL/Linux commands and communication skills, and finally an HR round that assesses cultural fit and motivation. The difficulty is moderate; thorough preparation of product basics and clear articulation of problem‑solving steps greatly improve success chances.

Although the specific employer is not disclosed, the role follows a typical Oracle work culture that values innovation, continuous learning and a balanced work‑life environment. Employees benefit from structured mentorship, regular skill‑upgradation programs and opportunities to collaborate across global teams.

Bachelor's degree in Engineering (B.Tech/B.E) or Computer Applications (MCA) from a recognized university; any branch accepted; minimum 60% aggregate or CGPA 6.0/10; graduating batch 2025; no active backlogs at the time of joining; strong communication skills in English (read, write, speak).

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview (problem‑solving, product basics, scenario questions) → Round 3: HR interview (fitment, motivation, salary discussion)

Oracle is a global leader in cloud infrastructure, database technologies, and AI‑driven solutions. With a presence in more than 175 countries, Oracle helps enterprises modernise their IT landscape, drive digital transformation and deliver critical services across industries such as finance, healthcare, retail and manufacturing. The company’s culture emphasizes continuous learning, collaboration and a strong focus on customer success, making it an attractive destination for fresh talent looking to build a long‑term career in technology. The Support Engineer 1 role is an entry‑level position designed for recent graduates who are eager to start their professional journey in technical support. As a point of contact for Oracle’s customers, you will handle inbound queries via phone, email or chat, troubleshoot simple product issues, and work closely with senior engineers to resolve more complex problems. The role offers exposure to Oracle’s extensive product portfolio, including Oracle Cloud Infrastructure (OCI), Oracle Database, and various middleware solutions. You will also learn to document resolutions, contribute to Knowledge Base articles, and leverage automation tools and AI assistants to accelerate problem‑solving. Key responsibilities include: 1. Acting as the first line of contact for customers, building rapport and understanding their technical concerns. 2. Troubleshooting and resolving basic incidents related to assigned Oracle products. 3. Re‑creating reported issues in test environments to identify root causes. 4. Escalating complex problems to senior engineers or product teams while ensuring timely communication with the customer. 5. Documenting all activities in service requests and contributing to internal knowledge repositories. 6. Assisting internal stakeholders with technical queries and providing guidance on best practices. 7. Learning to use automation and AI‑driven tools to streamline diagnostics and reduce resolution time. 8. Identifying opportunities for process improvement and suggesting enhancements to support workflows. 9. Monitoring personal performance metrics and striving to meet service level agreements. 10. Providing oral translation support for technical and non‑technical inquiries when required. The technical stack you will be exposed to includes Oracle Cloud services, SQL/PLSQL, Linux command line, basic scripting (Python/Bash), ticketing tools (ServiceNow), and remote diagnostic utilities. Growth opportunities are robust; high‑performing engineers can progress to Senior Support Engineer, Technical Consultant, or even Product Specialist roles within 2‑3 years. Joining Oracle means access to world‑class training programs, mentorship from seasoned professionals, and the chance to work on cutting‑edge technologies that impact billions of users worldwide. The supportive environment, competitive compensation and clear career path make this role an excellent launchpad for a successful tech career.