Support Engineer 1

Oracle’s interview process typically consists of three stages: an online aptitude/technical screening, a technical interview focusing on problem‑solving, product knowledge, and troubleshooting, and an HR interview that assesses cultural fit and communication skills. The difficulty is moderate; candidates should be comfortable with basic Linux/SQL concepts and customer‑service scenarios. Preparing with mock tests and reviewing Oracle product basics helps improve performance.

Oracle promotes an innovative, collaborative environment where employees are encouraged to experiment and learn. The company offers flexible work arrangements, a strong focus on work‑life balance, and clear career progression pathways.

Graduates (B.Tech/B.E./MCA) from any engineering stream with a minimum of 60% aggregate; freshers or candidates with up to 2 years of experience; no active backlogs at the time of joining; strong command of English (read, write, speak).

Round 1: Online aptitude/technical screening → Round 2: Technical interview (problem solving & product knowledge) → Round 3: HR interview (behavioral & cultural fit)

Oracle is a global leader in enterprise software, cloud infrastructure, and AI‑driven solutions, serving customers across every industry. With a legacy of innovation spanning more than four decades, Oracle combines deep domain expertise with cutting‑edge technology to help organizations transform their businesses, improve efficiency, and drive growth. The company’s culture emphasizes continuous learning, collaboration, and a customer‑first mindset, offering employees the chance to work on high‑impact projects that shape the future of technology. As a Support Engineer 1, you will be the first line of technical assistance for Oracle’s customers in India. You will handle inquiries received via phone, email, or chat, troubleshoot and resolve simple issues related to assigned Oracle products, and ensure a smooth customer experience. Working closely with senior engineers and product teams, you will document incidents, contribute to knowledge‑base articles, and begin to explore automation tools such as AI‑assistance to streamline problem resolution. This role provides a solid foundation for a career in technical support and product expertise, with clear pathways to senior engineering or specialized product roles. **Key Responsibilities** 1. Serve as the primary point of contact for customers, managing inbound queries through phone, electronic, or in‑person channels. 2. Provide technical support by answering product‑specific questions, troubleshooting, and resolving simple issues with minimal guidance. 3. Research, recreate, and test reported problems to identify resolutions, including fix delivery and product certification where applicable. 4. Follow up with customers on service requests, communicate resolutions, and ensure issues are fully closed; escalate complex cases to senior teams. 5. Coordinate with experienced peers to report design, reliability, or maintenance bugs and support routine issue resolution. 6. Document all activities on service requests and product documentation, learning to use and contribute to Knowledge Base articles. 7. Begin creating troubleshooting guides and Knowledge Base content for resolved issues. 8. Develop a deeper understanding of the Oracle product ecosystem and the customer environment. 9. Assist internal teams and stakeholders on diverse technical situations. 10. Leverage automation and AI tools to discover root causes of recurring issues and suggest enhancements to support processes. **Technical Stack & Tools**: Oracle Cloud Infrastructure (OCI), Oracle Database, SQL, Linux/Unix basics, ticketing systems (e.g., ServiceNow), basic scripting (Shell/Python), AI‑assisted diagnostic tools. **Growth Path**: Successful engineers can progress to Support Engineer II/III, specialize as Product Specialists, or transition into Solution Architecture, Consulting, or Product Development roles. Oracle offers structured learning programs, certifications, and mentorship to accelerate career growth. **Why Join Oracle?** - Work with industry‑leading technologies and a global customer base. - Competitive compensation (≈6 LPA for freshers) and comprehensive benefits including health, life insurance, and retirement plans. - A culture that values diversity, inclusion, and continuous learning. - Opportunities to contribute to innovative AI‑driven solutions that impact billions of users worldwide.