Customer Support Specialist

Weekday AI’s interview process typically spans three rounds. The first round focuses on aptitude and logical reasoning, testing speed and accuracy. The second round is a role‑play or situational interview where candidates demonstrate communication and problem‑solving abilities in simulated customer scenarios. The final HR round assesses cultural fit, motivation, and discusses compensation. Overall difficulty is moderate, and candidates who practice common support scenarios and showcase empathy tend to succeed.

Weekday AI fosters a collaborative remote‑first culture where employees are encouraged to share ideas and take ownership of projects. The company offers regular virtual meet‑ups, skill‑upgradation workshops, and a balanced approach to work‑life integration, especially given the night‑shift schedule.

Graduate in any discipline (B.Tech, B.E., B.Com, B.A., B.Sc., etc.) with no minimum percentage requirement mentioned. Open to candidates from the 2023, 2024, or 2025 batch. No active backlogs allowed at the time of joining. Must have proficiency in English (both written and spoken) and basic computer literacy.

Round 1: Aptitude and Logical Reasoning Test → Round 2: Role‑Play / Situational Judgment Interview → Round 3: HR Interview (cultural fit and salary discussion)

Weekday AI is an emerging technology-driven solutions provider that helps businesses automate their operations and improve customer interactions through intelligent platforms. Founded by a team of seasoned engineers and product managers, the company has quickly expanded its footprint across India, serving clients in e‑commerce, fintech, and SaaS domains. With a culture that encourages innovation, continuous learning, and a data‑first mindset, Weekday AI positions itself as a forward‑looking workplace where fresh talent can grow alongside industry veterans. The organization places a strong emphasis on employee well‑being, offering flexible work arrangements, regular skill‑upgradation sessions, and a transparent performance review system. The role of Customer Support Specialist is pivotal to Weekday AI’s client‑facing operations. As the first point of contact for customers, the specialist will handle queries across multiple channels—phone, email, chat, and social media—ensuring that each interaction is resolved efficiently and with a personal touch. The position demands a blend of strong communication skills, empathy, and the ability to troubleshoot issues quickly. Working night shifts on a rotational basis, the specialist will collaborate closely with product, engineering, and quality teams to feed back customer insights and help shape product improvements. Key responsibilities include: 1. Respond promptly to inbound customer inquiries via phone, email, chat, and other platforms. 2. Diagnose and resolve product‑related issues, escalating complex cases to the appropriate internal teams. 3. Maintain detailed logs of all interactions in the CRM system, ensuring data accuracy for reporting. 4. Follow up with customers to confirm issue resolution and gather feedback. 5. Meet or exceed predefined quality, response‑time, and satisfaction metrics. 6. Participate in regular training sessions to stay updated on product features and support tools. 7. Contribute to knowledge‑base articles and FAQs to empower self‑service. 8. Collaborate with cross‑functional teams to relay recurring pain points and suggest process improvements. 9. Adhere to night‑shift schedules and rotational week‑off patterns while maintaining high productivity. 10. Uphold a professional and empathetic tone in all communications, reinforcing Weekday AI’s brand reputation. The tech stack for support includes standard CRM platforms (e.g., Zoho, Freshdesk), ticketing tools, and basic office productivity suites. Growth paths are clearly defined: high performers can advance to Senior Support Specialist, Team Lead, or Customer Success Manager roles, with opportunities to transition into product or operations functions. Joining Weekday AI offers exposure to cutting‑edge AI‑enabled products, a supportive remote work environment, and a clear roadmap for career progression, making it an ideal launchpad for fresh graduates eager to build a career in customer experience.