Walk-in Mega Walk-in Drive for International Voice Process (Mon-Fri)

Tech Mahindra’s interview process typically consists of an initial written test followed by a functional interview and an HR round. The aptitude test is moderate in difficulty, focusing on logical reasoning, quantitative ability, and English. The functional interview evaluates communication skills, scenario handling, and basic computer knowledge. HR rounds assess cultural fit and motivation. Practicing mock calls and improving typing speed can give you an edge.

Tech Mahindra fosters a collaborative and inclusive work environment where learning and innovation are encouraged. Employees enjoy a balance of challenging projects and supportive mentorship, with ample opportunities for internal mobility and skill development. The company emphasizes work‑life balance through flexible shift options and employee wellness initiatives.

Graduates (any discipline) and final‑year undergraduates can apply. Minimum aggregate of 60% in the qualifying degree. No active backlogs at the time of joining. Candidates should have a valid ID proof, updated resume, and be willing to work night shifts. Freshers and candidates with up to 5 years of experience in voice or customer support are eligible.

Round 1: Written aptitude test (logical reasoning, quantitative, English) and typing speed assessment → Round 2: Functional interview focusing on voice handling, communication skills, and scenario‑based problem solving → Round 3: HR interview covering motivation, cultural fit, and salary expectations

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries and a workforce of more than 150,000 professionals, the company helps clients across industries adopt cutting‑edge technologies and improve operational efficiency. The organization is known for its strong focus on innovation, sustainability and inclusive growth, which has earned it a reputation as one of India’s most trusted IT service providers. Tech Mahindra’s culture blends a fast‑paced, technology‑driven environment with a people‑first philosophy, encouraging employees to experiment, learn, and deliver value to customers worldwide. The Mega Walk‑in Drive for International Voice Process is aimed at building a robust team that will handle e‑commerce related queries from customers across the globe. Candidates will be part of the Customer Success, Service & Operations department, working in a voice‑blended role that combines inbound call handling with occasional chat or email support. The position is full‑time, permanent and offers exposure to international standards of customer service, making it an ideal launchpad for fresh graduates and early‑career professionals. **Key Responsibilities** 1. Answer inbound international calls and resolve e‑commerce related issues such as order tracking, returns, refunds, and product queries. 2. Provide accurate information on product specifications, pricing, and promotional offers. 3. Log interactions in the CRM system, ensuring data integrity and timely follow‑up. 4. Achieve predefined service level agreements (SLAs) for call handling time and first‑call resolution. 5. Escalate complex cases to senior support or technical teams while maintaining ownership. 6. Participate in regular training sessions to stay updated on new product launches and process changes. 7. Maintain a high level of customer satisfaction by delivering courteous and empathetic service. 8. Contribute to knowledge‑base articles and process documentation. 9. Adhere to night‑shift schedules as required by the international client’s time zones. 10. Meet individual and team performance metrics such as quality scores and attendance. **Tech Stack & Tools**: Basic computer proficiency, MS Office, CRM platforms (e.g., Salesforce, Zoho), call center software (e.g., Avaya, Genesys), and typing tools. No advanced programming knowledge is required. **Growth Path**: Starting as an International Voice Associate, high performers can progress to Team Lead, Operations Manager, or specialize in Quality Assurance and Training. The role also opens doors to other BPO, BPM, or even core IT service roles within Tech Mahindra. **Why Join**: Tech Mahindra offers a structured learning environment, exposure to global customers, competitive salary, and clear career progression. Employees benefit from mentorship programs, flexible shift options, and a collaborative culture that values diversity and continuous improvement.