Mega Walkin Drive - Service Desk Technical Support (International Voice)

Round 1: Walk‑in written/aptitude test → Round 2: Technical interview (L1/L2 support concepts, ITSM, AD) → Round 3: HR interview (fitment, shift willingness, communication skills)

Tech Mahindra promotes a collaborative work culture with a focus on continuous learning and employee well‑being. The company offers regular up‑skilling programs, flexible shift allowances and a balanced work‑life environment, especially for freshers joining service desk roles.

Tech Mahindra’s interview process typically starts with a short aptitude or written test at the walk‑in, followed by a technical interview focusing on ITSM tools, Windows troubleshooting, and basic networking. The final HR round assesses communication skills, shift flexibility and cultural fit. The overall difficulty is moderate; thorough preparation of service desk concepts and clear articulation of past project or internship experiences greatly improve chances.

Any graduate (any discipline) or 12th pass candidates; no active backlogs; minimum 60% aggregate (if graduate); fresher status (no prior full‑time experience); must be willing to work rotational night shifts; must possess valid Aadhar and be able to join immediately.

Tech Mahindra Ltd, a part of the Mahindra Group, is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries and a workforce of more than 130,000 professionals, the company helps Fortune 500 clients across telecom, BFSI, manufacturing, and retail sectors to innovate and stay competitive. Known for its strong emphasis on technology, sustainability and inclusive culture, Tech Mahindra consistently ranks among the top Indian IT services firms and has been recognized for its employee-friendly policies and learning opportunities. The Mega Walk‑in Drive for Service Desk Technical Support (International Voice) is aimed at fresh graduates and freshers who are eager to start a career in IT support. The role is based at the Bahadurpally campus in Hyderabad and offers a full‑time, permanent position with a salary range of 3‑5.5 LPA. Candidates will work in a 24/7 rotational shift model, handling inbound and outbound voice calls for international customers. The position provides extensive on‑the‑job training, exposure to industry‑standard ITSM tools, and a clear growth trajectory from L1 support to senior technical roles. **Key Responsibilities** 1. Provide L1/L2 technical support via phone, email and chat for international voice customers. 2. Troubleshoot hardware, software, network and peripheral issues on Windows desktops, laptops, printers and mobile devices. 3. Use ITSM platforms such as ServiceNow, BMC Remedy, HPSM or CA Service Desk to log, track and resolve incidents. 4. Perform user management tasks in Active Directory including password resets, account unlocks and group modifications. 5. Support Microsoft Office 365 suite – Outlook, Teams, Excel – and resolve related configuration problems. 6. Assist with VPN, Citrix and Exchange connectivity issues. 7. Conduct remote troubleshooting using remote desktop tools and guide users through step‑by‑step resolutions. 8. Maintain accurate incident documentation and ensure SLA compliance. 9. Participate in knowledge‑base creation and share best practices with the team. 10. Uphold ITIL processes and contribute to continuous service improvement. **Tech Stack**: ServiceNow/BMC Remedy, Active Directory, Windows 7/8/10, O365, VPN/Citrix, SCCM basics, basic networking (LAN, TCP/IP), antivirus and patch management tools. **Growth Path**: Successful associates can progress to Senior Technical Support, Team Lead, Service Desk Manager, and eventually to specialized roles in Cloud Operations, Security Operations or Project Management, with regular up‑skilling programs and certifications supported by the company. **Why Join Tech Mahindra?** The organization offers a vibrant learning environment, mentorship from industry veterans, and a culture that rewards innovation. Employees enjoy flexible shift allowances, health benefits, and a clear roadmap for career advancement, making it an ideal launchpad for fresh talent seeking a stable yet dynamic IT career.