Domestic Voice Process

Tech Mahindra’s interview process typically starts with an HR round that assesses communication, attitude and basic eligibility, followed by an operations round focusing on role‑specific scenarios and call handling simulations. The Versant assessment evaluates language proficiency, and the final client round tests problem‑solving and situational judgment. Overall difficulty is moderate; clear articulation and a calm demeanor are key.

Tech Mahindra promotes a collaborative work culture where learning is continuous and employees are encouraged to innovate. The company offers clear career progression, regular upskilling programs, and a balanced work‑life environment with five‑day work weeks and rotational offs. Employees often cite supportive managers and a diverse, inclusive workplace as key strengths.

Graduates or post‑graduates from any stream; no specific branch requirement. Minimum 60% aggregate in the final degree (or equivalent CGPA). Must have completed all studies (no active backlogs). Candidates should possess strong verbal communication skills in Hindi and English, and be comfortable with a formal dress code. Freshers and experienced candidates up to 2 years of experience are welcome.

Round 1: HR Round → Round 2: Ops Round → Round 3: Versant/Assessment → Round 4: Client Round

Tech Mahindra is one of India’s leading digital transformation, consulting and business re‑engineering companies, serving more than 400 Fortune 500 clients across the globe. With a workforce of over 150,000 professionals, the firm has built a reputation for delivering end‑to‑end technology solutions, from cloud and AI to enterprise mobility and cybersecurity. The company’s culture emphasizes continuous learning, diversity and inclusion, and a strong focus on employee growth through structured training programs and clear career ladders. The Domestic Voice Process role is a walk‑in opportunity for fresh graduates and experienced candidates who wish to start or accelerate a career in the Business Process Management (BPM) and BPO space. As a voice‑based customer support associate, you will be the first point of contact for Indian customers seeking assistance across a range of products and services. The position is based at Tech Mahindra’s Infocity campus in HITEC City, Hyderabad, and offers a vibrant, day‑shift environment with five‑day work weeks and rotational weekly offs. **Key Responsibilities:** 1. Answer inbound calls in Hindi and English, ensuring a warm and professional greeting. 2. Understand customer queries quickly and provide accurate information or solutions. 3. Log all interactions in the CRM system with precise details and follow‑up actions. 4. Meet daily and weekly service level targets such as AHT (Average Handling Time) and CSAT (Customer Satisfaction). 5. Escalate complex issues to the appropriate higher‑level support teams while maintaining ownership. 6. Participate in regular training sessions to stay updated on product knowledge and soft‑skill techniques. 7. Adhere to the company’s quality standards and compliance guidelines. 8. Contribute ideas for process improvement during team huddles. 9. Maintain punctuality and professional dress code as per the walk‑in guidelines. 10. Support peer onboarding and share best practices. **Tech Stack & Tools:** Primarily uses voice‑over‑IP (VoIP) telephony platforms, CRM software (e.g., Salesforce or custom Tech Mahindra tools), and basic MS Office applications for reporting. No programming knowledge is required, but familiarity with digital communication tools is advantageous. **Growth Path:** Successful performers can progress to Team Lead, Operations Supervisor, or Quality Analyst within 12‑18 months. The company also offers cross‑functional mobility into domains such as digital support, analytics, and project management. **Why Join Tech Mahindra:** The organization provides a structured onboarding program, regular performance feedback, and exposure to a large client base, which helps build strong communication and problem‑solving skills. Additionally, the five‑day work week, rotational offs, and a modern campus environment make for a balanced work‑life experience.