CSA (Customer Service Associate)

Tech Mahindra’s interview process typically starts with an online aptitude test focusing on quantitative, logical reasoning and English. Shortlisted candidates face a technical interview that assesses communication skills, role‑play scenarios, and basic product knowledge. The final HR round evaluates cultural fit, salary expectations and availability. Overall difficulty is moderate; thorough preparation of mock calls and aptitude practice boosts success chances.

Tech Mahindra promotes a collaborative, learning‑first culture where employees are encouraged to experiment and upskill through internal academies. The company offers flexible work arrangements, regular employee engagement events, and clear growth pathways, ensuring a balanced professional and personal life.

Graduation (any stream) mandatory; UG graduates also eligible. Minimum aggregate 60% in 10th, 12th and graduation. No active backlogs at the time of joining. Candidates with up to 6 months of BPO/customer service experience are preferred. Good command of English (both spoken and written) required. Immediate joiners only. Age limit typically 21‑27 years.

Round 1: Online aptitude/English test → Round 2: Technical/Skill interview (customer handling scenario) → Round 3: HR interview (fitment, salary discussion)

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves Fortune‑500 clients across sectors such as banking, telecom, healthcare and retail. Its culture is built on the mantra of "Rise With Technology," encouraging employees to innovate, up‑skill and deliver cutting‑edge solutions. The firm consistently ranks among the top employers in India for its focus on learning, diversity and employee well‑being. The Mega Walk‑in Drive for the CSA (Customer Service Associate) role is aimed at hiring fresh talent and candidates with up to six months of BPO experience. The position is based at Tech Mahindra’s Knowledge Boulevard campus in Noida (Sector 62) and offers a starting salary of up to ₹2.03 LPA, a five‑day work week, shift allowances and travel reimbursement for odd‑hour shifts. The role is part of the Premium Banking and E‑commerce project, where associates act as the first point of contact for customers seeking assistance with banking transactions, online shopping queries, and related services. **Key Responsibilities** 1. Answer inbound customer calls in a courteous and professional manner. 2. Identify and understand customer issues related to premium banking and e‑commerce platforms. 3. Provide accurate information, troubleshoot problems, and resolve queries within defined SLAs. 4. Escalate complex cases to senior teams while ensuring proper documentation. 5. Maintain detailed call logs and update CRM systems with relevant information. 6. Achieve daily, weekly and monthly performance metrics such as AHT, CSAT and FCR. 7. Participate in regular training sessions to stay updated on product features and policy changes. 8. Adhere to compliance, data‑privacy and security guidelines. 9. Contribute ideas for process improvement and share best practices with the team. 10. Support team leads during peak periods and assist in onboarding new hires. **Tech Stack & Tools**: The role primarily uses voice‑over‑IP (VoIP) telephony platforms, CRM software (e.g., Salesforce or in‑house tools), MS Office, and basic data entry applications. While no deep technical expertise is required, familiarity with banking portals and e‑commerce dashboards is advantageous. **Growth Path**: Starting as a CSA, high performers can progress to Senior Associate, Team Lead, Operations Manager, or move into specialized domains such as Quality Assurance, Process Management, or Digital Customer Experience. Tech Mahindra’s internal mobility program encourages cross‑functional moves, enabling associates to transition into analytics, project management or even technical roles with appropriate up‑skilling. **Why Join Tech Mahindra?** The company offers a robust learning ecosystem, mentorship programs, and exposure to global clients, making it an ideal launchpad for fresh graduates. Competitive compensation, clear career ladders, and a vibrant campus environment further enhance employee satisfaction. Joining the CSA team provides hands‑on experience in the fast‑growing fintech and e‑commerce space, laying a strong foundation for a long‑term career in customer success and digital services.