Customer Support || International Voice

Tech Mahindra’s interview process typically consists of three rounds: an HR screening to assess cultural fit, a VNA round focusing on voice handling skills and scenario‑based questions, and an Operations round that tests problem‑solving ability and product knowledge. The difficulty is moderate, with emphasis on communication clarity, customer‑service mindset, and basic technical aptitude. Candidates are advised to practice mock calls, review common customer queries, and be prepared with examples of handling difficult situations.

Round 1: HR Interview → Round 2: VNA (Voice Network Assessment) → Round 3: Operations Round

Tech Mahindra fosters a collaborative environment with a strong emphasis on learning and innovation. Employees enjoy structured growth programs, flexible work arrangements, and a balanced focus on professional and personal well‑being.

Education: HSC, Undergraduate, Graduate, or Postgraduate in any stream. No specific branch requirement. Minimum aggregate of 50% (if applicable). No active backlogs. Candidates must not be pursuing regular education during the employment period. Excellent spoken English and willingness to work night shifts (UK timing) are mandatory.

Tech Mahindra is a global consulting services and systems integration powerhouse that operates in more than 90 countries. With a strong focus on digital transformation, the company delivers end‑to‑end solutions across industries such as telecom, banking, healthcare, and manufacturing. Its culture blends cutting‑edge technology, robust processes, and a commitment to sustainability, making it a preferred employer for talent seeking exposure to large‑scale projects and innovative platforms. Over the years, Tech Mahindra has built a reputation for nurturing fresh talent, offering structured learning pathways, and providing ample opportunities for career progression. The role of Customer Support – International Voice is designed for candidates who can represent the brand to overseas customers, primarily from the UK. As an Associate in the Voice/Blended team, you will be the first point of contact for inbound calls, responsible for understanding customer issues, providing accurate resolutions, and ensuring a seamless experience. The position demands clear, professional communication, the ability to work night shifts aligned with UK business hours, and a commitment to achieving first‑call resolution. You will operate from the Bahadurpally campus in Hyderabad, with a supportive environment that includes cab facilities and a structured onboarding process. Key Responsibilities: 1. Answer inbound international calls and verify customer identity. 2. Diagnose and resolve queries related to products, services, and billing. 3. Escalate complex issues to higher‑level support while maintaining ownership. 4. Document interactions accurately in the CRM system. 5. Meet or exceed service level agreements (SLAs) for call handling time and resolution. 6. Provide clear, courteous, and professional communication in English. 7. Adhere to rotational night‑shift schedules (5 days on, 2 days off). 8. Participate in regular training sessions to stay updated on processes and tools. 9. Contribute to continuous improvement by sharing feedback on recurring issues. 10. Ensure compliance with data privacy and security standards. Tech Stack & Tools: VoIP telephony platforms, CRM software (e.g., Salesforce or ServiceNow), ticketing systems, knowledge bases, and basic MS Office applications. Familiarity with UK call etiquette and time‑zone management is advantageous. Growth Path: Starting as an Associate, high performers can progress to Team Lead, Operations Manager, or specialize in Quality Assurance and Process Optimization. Tech Mahindra’s internal mobility program encourages cross‑functional moves into analytics, digital services, or project management. Why Join: The company offers a vibrant, inclusive culture, extensive learning resources, and clear career ladders. Employees benefit from global exposure, mentorship programs, and a competitive compensation package that includes performance bonuses and comprehensive benefits. The walk‑in drive provides a fast‑track entry for freshers and experienced candidates alike.