NOC Engineer

The Unisys interview process typically consists of three rounds: technical, behavioral, and HR. The technical interview assesses your technical skills and knowledge, while the behavioral interview evaluates your past experiences and behaviors. The HR round focuses on your cultural fit and overall personality. Be prepared to answer technical questions related to ITIL, networking, and data center operations, as well as behavioral questions that demonstrate your problem-solving skills and teamwork abilities.

Unisys has a dynamic and inclusive culture that values innovation, collaboration, and continuous learning. We offer a range of training programs, workshops, and conferences to help our employees stay up-to-date with the latest technologies and trends. We prioritize work-life balance and offer flexible work arrangements to support our employees' well-being.

BA/BS degree and 1-2 years' of relevant experience OR equivalent combination of education and experience

Round 1: Technical Interview → Round 2: Behavioral Interview → Round 3: HR (based on company knowledge)

Unisys is a global information technology company that specializes in IT services, software, and technology. With a rich history dating back to 1984, Unisys has been a trusted partner to many Fortune 500 companies, governments, and organizations worldwide. The company's mission is to help its clients succeed in a rapidly changing digital world by providing innovative solutions, expertise, and services that drive business outcomes. At Unisys, we believe in creating a culture of innovation, collaboration, and continuous learning. Our employees are our greatest asset, and we strive to provide them with opportunities to grow, develop, and succeed in their careers. We are committed to making a positive impact on the communities we serve and to being a responsible corporate citizen. The NOC Engineer role at Unisys is a critical position that requires a highly skilled and motivated individual to join our team. As a NOC Engineer, you will be responsible for monitoring and managing the company's network operations, ensuring the smooth operation of our IT infrastructure, and providing exceptional service to our clients. This role requires a strong understanding of ITIL concepts, networking, and data center operations. Key Responsibilities: * Gains familiarity with service management concepts, practices, and methodologies. * Generates and distributes reports and/or provides dashboards for internal and regular clients. * Assists with Change, Problem, and other service management processes. * Performs routine Problem and Request management analyses. * Maintains high standards of written communications. * Reaches out to account representatives to understand service, reporting, and other needs. * Participates in a continuous service improvement program for in-scope ESM processes and services. * Interfaces with internal resources to manage ESM processes on a day-to-day basis. * Develops positive working relationships with internal account, service delivery, and related teams. * Ensures contractual service support requirements are understood. * Escalates complex issues through the standard escalation process. * Ensures that the ticket hygiene is maintained at a high level. * Develops and maintains positive working relationships with internal, support, and client teams. * Assists with special projects as assigned. Tech Stack: * NOC Operations * Networking * ITIL Basics * Data center * Servers and Infrastructure Monitoring Growth Path: As a NOC Engineer at Unisys, you will have opportunities to grow and develop your skills and expertise. You will work closely with our experienced team members, who will guide and mentor you in your career. We offer a range of training programs, workshops, and conferences to help you stay up-to-date with the latest technologies and trends. Why Join Unisys: * We offer a dynamic and challenging work environment that will help you grow and develop your skills and expertise. * We provide opportunities for career advancement and professional growth. * We offer a competitive salary and benefits package. * We are a global company with a diverse and inclusive culture. * We are committed to making a positive impact on the communities we serve. If you are a motivated and skilled individual who is passionate about IT and service management, we encourage you to apply for this exciting opportunity.