Mega Walk In Drive For Non Voice(Chat), Semi Voice and Voice

Tech Mahindra’s interview process typically starts with an online aptitude test covering quantitative, logical and verbal ability. Successful candidates move to a technical interview that evaluates communication skills, domain knowledge (e‑commerce or healthcare) and problem‑solving ability. The final HR round focuses on cultural fit, salary expectations and career aspirations. The difficulty level is moderate; practicing aptitude questions and mock calls helps greatly.

Round 1: Online Aptitude Test (Logical Reasoning, Numerical Ability, English) → Round 2: Technical/Functional Interview (role‑specific questions, communication assessment) → Round 3: HR Interview (fitment, salary discussion, company culture).

Tech Mahindra promotes a collaborative and inclusive work environment with a strong focus on continuous learning and skill development. Employees enjoy flexible shift options, regular up‑skilling programs, and a balanced work‑life approach, especially in its Bengaluru delivery centers.

Qualification: Minimum 10+2 or any graduate degree (freshers and experienced candidates eligible). No specific branch restriction. Age: 18 to 32 years. Language: English mandatory for all roles; Hindi mandatory for Voice & Mail; regional language (Bengali, Marathi, Gujarati, Assamese, Kannada or Hindi) required for Healthcare Voice. Experience: Minimum 1 year of chat support experience for the E‑Commerce Chat process (mandatory). No backlogs allowed at the time of joining. Candidates should be able to work 5 days a week with 2 rotational offs.

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in more than 90 countries, the company serves Fortune 500 clients across telecom, banking, healthcare, retail and many other sectors. Its culture emphasizes continuous learning, innovation and a people‑first approach, which has earned it a strong reputation in the Indian BPO and IT services market. The Bengaluru campus, located in Electronic City, is one of its biggest delivery hubs, offering a vibrant environment for fresh talent to grow alongside seasoned professionals. The Mega Walk‑In Drive is a massive recruitment initiative aimed at hiring candidates for three distinct streams – Non‑Voice (Chat), Semi‑Voice and Voice – across Healthcare and E‑Commerce domains. Candidates will be placed in customer success and service operations, handling inbound and outbound interactions, resolving queries, and ensuring a seamless experience for end‑users. The role is full‑time, permanent and offers a clear career ladder from Associate to Team Lead and eventually to Operations Manager, depending on performance and skill development. **Key Responsibilities** 1. Respond to customer queries via chat, email or voice channels with accuracy and empathy. 2. Manage end‑to‑end ticket lifecycle, ensuring timely resolution and proper documentation. 3. Escalate complex issues to senior support or specialized teams as per SOPs. 4. Maintain quality metrics such as CSAT, AHT and first‑call resolution. 5. Adhere to shift schedules – day shift for chat and voice, rotational shifts for healthcare voice. 6. Participate in regular training sessions and up‑skill on product knowledge and communication techniques. 7. Contribute to knowledge‑base articles and process improvement initiatives. 8. Handle billing, order tracking, refunds and other transactional activities for e‑commerce clients. 9. Provide multilingual support in Hindi, English and regional languages as required. 10. Meet daily, weekly and monthly performance targets set by the operations manager. **Tech Stack & Tools**: CRM platforms (Salesforce, Freshdesk), ticketing systems, Microsoft Office Suite, basic Excel, chat tools (Zendesk, Intercom), and call center software (Avaya, Genesys). Soft skills such as active listening, problem‑solving, and effective written communication are equally important. **Growth Path**: High performers can move from Associate to Senior Associate within 6‑12 months, then to Team Lead, Assistant Manager and higher leadership roles. The company also offers internal mobility across domains, certifications, and leadership development programs. **Why Join Tech Mahindra?** The organization provides a structured learning environment, competitive salary, exposure to global clients, and a supportive work culture that values diversity and inclusion. Freshers get a chance to work on live projects from day one, while experienced candidates can leverage their expertise to accelerate growth.