Mega Walk-IN Drive For Customer Support Banking Process

Tech Mahindra’s interview process typically consists of an HR screening, a communication assessment, and an operations round focused on role‑specific scenarios. Candidates report moderate difficulty, with emphasis on clarity of expression, problem‑solving ability, and adherence to process guidelines. Preparing with mock calls and reviewing banking product basics helps candidates perform well.

Round 1: HR Screening → Round 2: Communication Assessment → Round 3: Operations Round

Tech Mahindra promotes a collaborative environment with a strong focus on learning and career growth. Employees benefit from regular training, mentorship programs, and a balanced work‑life approach supported by flexible shift options.

Any graduate (any discipline) can apply. Freshers and candidates with up to 3 years of experience are eligible. Must have good communication skills in English and Hindi (or Telugu). Basic computer knowledge is required. No specific percentage or backlog restrictions mentioned; candidates should be able to work in rotational shifts.

Kickstart your professional journey with Tech Mahindra, a global leader in digital transformation and business process services. Tech Mahindra Business Services, a subsidiary of the Mahindra Group, operates in more than 90 countries with a workforce of over 131,500 professionals. The company serves 946 global clients, including many Fortune 500 firms, across sectors such as Banking & Financial Services, Healthcare, Retail, Telecom, and Manufacturing. Its BPO arm, Tech Mahindra Business Process Services, delivers next‑generation digital customer experiences, back‑office operations, and analytics‑driven solutions. The Customer Support – Banking Process role is a front‑line position that puts you in direct contact with customers across India. You will handle both inbound and outbound calls, resolve banking‑related queries, and ensure a seamless experience for each caller. The position is based at the Pranava One Building, 5th Floor, beside Erramanzil Metro Station in Hyderabad, and follows a work‑from‑office model with rotational shift patterns. Key responsibilities include: 1. Answering inbound customer calls and making outbound calls as per schedule. 2. Understanding and addressing banking queries, transaction issues, and service requests. 3. Providing accurate information and appropriate solutions while adhering to compliance guidelines. 4. Maintaining a professional tone, clear diction, and courteous phone etiquette. 5. Documenting call details in the CRM system and updating customer records. 6. Meeting daily productivity targets such as call handling time, resolution rate, and quality scores. 7. Following standard operating procedures and process updates communicated by the operations team. 8. Collaborating with peers and supervisors to share best practices and improve service quality. 9. Participating in regular training sessions to stay current on banking products and digital tools. 10. Contributing to continuous improvement initiatives by providing feedback on recurring issues. The tech stack for this role primarily includes CRM platforms (e.g., Salesforce or in‑house tools), Microsoft Office suite, and basic telephony software. Growth opportunities are robust: high performers can move to senior customer service roles, team lead positions, or specialized banking product support. Tech Mahindra also offers structured learning programs, certifications, and internal mobility across its global network, making it an attractive place for fresh graduates seeking a long‑term career in BPO and customer experience management. Joining Tech Mahindra means being part of a culture that values innovation, continuous learning, and employee well‑being, with clear pathways for professional advancement.