Services Support Associate II

Round 1: Online aptitude/technical assessment → Round 2: Technical interview (focus on Excel, data handling, scenario based questions) → Round 3: HR interview (fitment, behavioral questions)

Deloitte promotes an inclusive, merit‑based culture where learning and innovation are encouraged. Employees benefit from structured career paths, mentorship programs, and a balanced work‑life environment supported by flexible policies and comprehensive wellness initiatives.

Deloitte’s interview process typically starts with an online aptitude test covering logical reasoning, quantitative ability, and Excel‑based scenarios. Successful candidates move to a technical interview where they are evaluated on data analysis, Excel functions, and case‑based problem solving. The final HR round assesses cultural fit, communication skills, and career aspirations. Preparation should focus on Excel shortcuts, data‑validation techniques, and clear articulation of past project experiences.

Bachelor's degree in any discipline with minimum 60% aggregate; 1 to 3 years of relevant work experience; strong command of English (verbal and written); proficiency in Microsoft Excel; excellent communication and customer service skills; ability to work collaboratively with teams in India and the US; no active backlogs at the time of joining.

Deloitte is one of the world’s leading professional services firms, offering consulting, audit, tax, and advisory solutions to a diverse set of clients across industries. In India, Deloitte has a strong presence with over 30,000 professionals, a culture that encourages continuous learning, and a commitment to creating an impact that matters for its people, clients, and communities. The firm’s Hyderabad office houses the Leadership Center, a state‑of‑the‑art campus that supports employee development, innovation, and collaboration. The Services Support Associate II role sits within the Firm Risk, Compliance, and Governance Services umbrella, specifically on the Records & Contracts (R&C) team. This team acts as a bridge between business units and the Office of General Counsel, ensuring that records and contracts are managed in line with internal policies and external regulations. As an R&C Analyst, you will leverage data‑analysis skills, Excel expertise, and strong communication abilities to drive compliance, improve processes, and support project delivery. Key responsibilities include: 1. Coordinating and managing assigned processes, projects, and technology initiatives related to records and contracts. 2. Executing research, data analysis, queries, and report generation using Microsoft Excel and internal records systems. 3. Performing data synchronization and quality checks to ensure accuracy and completeness. 4. Maintaining project documentation, standard operating procedures, and knowledge‑base articles. 5. Developing solutions, training materials, and recommendations to streamline R&C workflows. 6. Escalating issues, risks, and decisions to senior leadership and proposing mitigation actions. 7. Supporting compliance with external regulatory requirements and internal retention policies. 8. Collaborating with cross‑functional teams in India and the US to ensure seamless service delivery. 9. Contributing to continuous improvement initiatives and process automation. 10. Providing excellent customer service through active listening, professionalism, and timely responsiveness. The tech stack revolves around Microsoft Office Suite (advanced Excel, PowerPoint, Word), internal records management platforms, and basic data‑visualisation tools. Over time, analysts can progress to senior analyst, team lead, or manager roles within the Risk and Governance practice, gaining exposure to broader audit, advisory, and consulting functions. Joining Deloitte offers a fast‑track learning environment, mentorship from industry experts, and access to a global network that can accelerate career growth. The firm’s inclusive culture, emphasis on work‑life balance, and robust benefits package make it an attractive destination for ambitious graduates and early‑career professionals.