Customer Support Executive

Round 1: Online aptitude/English test → Round 2: Role‑play / situational assessment (email & voice simulation) → Round 3: HR interview (fitment, availability, salary discussion)

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that partners with global brands to deliver end‑to‑end customer experience solutions. With a presence across more than 20 countries, Startek leverages technology, analytics and a people‑first culture to help clients transform their customer journeys. The company is known for its robust training programs, career progression pathways, and a supportive work environment that encourages continuous learning.

Candidates typically face a three‑stage process: an online aptitude/English test, followed by a role‑play or situational assessment where they handle mock email and voice queries, and finally an HR interview focusing on cultural fit and availability. The difficulty is moderate; preparation should focus on communication clarity, basic computer skills, and quick logical reasoning.

Any graduate (UG) is eligible; no specific branch required. Must have excellent verbal communication in Hindi and English, own a laptop with stable Wi‑Fi, and be willing to work rotational 9‑hour shifts including nights. No backlogs allowed at the time of joining. Freshers and candidates with up to 1 year experience are welcome. Must be able to commit to a no‑leave policy for the first 90 days.

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that partners with global brands to deliver end‑to‑end customer experience solutions. With a presence across more than 20 countries, Startek leverages technology, analytics and a people‑first culture to help clients transform their customer journeys. The company is known for its robust training programs, career progression pathways, and a supportive work environment that encourages continuous learning. The role of Customer Support Executive for the Blinkit email and voice process is designed for fresh graduates and early‑career professionals who are fluent in Hindi and English. As a front‑line associate, you will be responsible for handling customer queries via email and voice channels, ensuring timely resolution, and maintaining high satisfaction scores. The position operates on a rotational 9‑hour shift schedule, including night shifts and weekend offs, and requires a personal laptop with reliable internet connectivity. Key Responsibilities: 1. Respond to customer emails and voice calls for the Blinkit platform, addressing queries, complaints, and service requests. 2. Verify customer information, troubleshoot issues, and provide accurate solutions within defined SLAs. 3. Document interactions in the CRM system, ensuring data integrity and proper escalation when needed. 4. Maintain a professional and empathetic tone while communicating in both Hindi and English. 5. Participate in daily briefings and training sessions to stay updated on product changes and process improvements. 6. Meet or exceed key performance indicators such as First Call Resolution, Average Handling Time, and Customer Satisfaction Score. 7. Adhere to attendance policies – no leaves for the first 90 days and no festival leaves. 8. Contribute to team goals by sharing best practices and assisting peers during peak periods. 9. Ensure compliance with data privacy and security guidelines. 10. Provide feedback to the operations team for continuous process enhancement. Tech Stack & Tools: Email management platforms, voice telephony systems, CRM (e.g., Salesforce or proprietary), Microsoft Office Suite, and basic troubleshooting tools. Familiarity with internet browsers and ticketing software is advantageous. Growth Path: Startek offers a clear career ladder – from Customer Support Executive to Senior Executive, Team Lead, Operations Manager, and eventually specialized roles in Quality Assurance or Training. High performers are eligible for quarterly bonuses, performance‑linked salary hikes, and cross‑functional mobility. Why Join Startek? You will gain hands‑on experience in a high‑volume, multi‑channel support environment, develop strong communication and problem‑solving skills, and benefit from a structured learning ecosystem. The role also provides financial stability through a guaranteed CTC, statutory benefits, and a supportive team culture that values employee well‑being.