Customer Support Executive WFH *

The interview process at Startek typically begins with an HR screening, followed by two operational evaluations that test voice and chat handling skills. Candidates then face an aptitude test and a final client evaluation. The rounds are moderately challenging, focusing on communication clarity, problem‑solving ability and cultural fit. Preparing with mock calls and aptitude practice greatly improves success chances.

Round 1: HR Evaluation → Round 2: Operations Evaluation L1 → Round 3: Operations Evaluation L2 → Round 4: Aptitude / Ambition Test → Round 5: Final Client Evaluation

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that partners with global brands to deliver end‑to‑end customer experience solutions. Headquartered in Gurgaon, the company operates across multiple geographies and has built a reputation for leveraging technology, analytics and a people‑first approach to resolve customer issues efficiently. With a workforce of over 30,000 professionals, Startek focuses on creating a collaborative environment where fresh talent can grow into seasoned customer‑service leaders.

Undergraduate or Graduate from any stream (any discipline). No specific percentage requirement mentioned. Freshers as well as candidates with up to 5 years of experience are eligible. Must possess a laptop/desktop with minimum 8 GB RAM and Windows 10 or above, stable Wi‑Fi/Internet connection, and a personal phone for masked calls. Must be comfortable working 24/7 rotational shifts, 6 days a week with one rotational week off, and appear on camera during interview, training and work. No backlogs policy mentioned; candidates should have cleared all pending exams before joining.

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that partners with global brands to deliver end‑to‑end customer experience solutions. Headquartered in Gurgaon, the company operates across multiple geographies and has built a reputation for leveraging technology, analytics and a people‑first approach to resolve customer issues efficiently. With a workforce of over 30,000 professionals, Startek focuses on creating a collaborative environment where fresh talent can grow into seasoned customer‑service leaders. The role of Customer Support Executive (Work‑From‑Home) is designed for candidates who are comfortable handling voice, chat and email interactions while working remotely. As a front‑line representative, you will be the voice of the brand, ensuring that every customer query is addressed with empathy, accuracy and speed. The position offers a full‑time, permanent engagement with a structured salary package, comprehensive training, and clear career progression pathways into senior support, team lead or operations management roles. **Key Responsibilities** 1. Respond to inbound customer queries via phone, live chat and email. 2. Identify the root cause of issues and provide timely, appropriate resolutions. 3. Manage order‑related concerns such as delivery delays, refunds, cancellations and replacements. 4. Maintain detailed call logs, case notes and update CRM systems accurately. 5. Coordinate with internal departments (logistics, finance, product) to expedite issue resolution. 6. Adhere to defined quality, productivity and service level agreements (SLAs). 7. Uphold confidentiality and data‑security standards while handling customer information. 8. Participate in regular training sessions and achieve certification milestones. 9. Contribute to continuous improvement by sharing feedback and best practices. 10. Work flexible 24/7 rotational shifts, including six days of work and one week off on a rotating basis. **Tech Stack & Tools**: The role primarily uses a Windows‑based desktop environment with 8 GB RAM, a stable high‑speed internet connection, CRM software (such as Salesforce or Zendesk), Microsoft Office suite, and a soft‑phone system that masks personal numbers. Basic knowledge of ticketing tools and proficiency in MS Excel for reporting are advantageous. **Growth Path**: Startek encourages internal mobility. High‑performing executives can advance to Senior Executive, Team Lead, Operations Supervisor, and eventually to managerial positions within the Customer Success or Service Operations verticals. The company also offers specialized training in advanced communication, data analytics and process optimization. **Why Join**: Apart from a competitive salary and performance‑linked bonuses, the role provides the flexibility of working from home, exposure to a diverse customer base, and a supportive learning environment. Employees benefit from regular upskilling, a clear performance appraisal system, and the chance to be part of a globally recognized BPO brand that values employee well‑being and career growth.