WFH Zomato CD

Candidates typically face a three‑stage process: an online aptitude/typing test, followed by a role‑play interview that evaluates communication and problem‑solving, and finally an HR round that discusses cultural fit and compensation. The difficulty is moderate; preparation should focus on clear articulation, empathy, and basic quantitative aptitude.

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm with a strong footprint across India and the globe. With more than 3,000 employee reviews on public platforms, the company is known for delivering end‑to‑end customer experience solutions for some of the world’s biggest brands. In partnership with Zomato, one of India’s most popular food‑delivery platforms, Startek runs a blended chat‑and‑voice support centre that handles queries ranging from order tracking to dispute resolution. The role is fully remote, allowing candidates to work from the comfort of their homes while representing Zomato’s brand.

Minimum 12th pass; Undergraduate or Graduate degree (any discipline) accepted. No specific percentage requirement. Freshers and candidates with 6+ months experience are eligible. No backlogs allowed at the time of joining.

Round 1: Online aptitude/typing test → Round 2: Customer handling interview (scenario‑based) → Round 3: HR interview covering fit and salary discussion

The Customer Support Executive will be the first point of contact for Zomato’s users, providing assistance through both live chat and voice calls. The position demands fluency in Hindi and English, a customer‑first mindset, and the ability to manage high‑volume interactions while maintaining quality and empathy. The job operates on a rotational 9‑hour shift schedule, including night shifts, and offers a clear growth trajectory into senior support, team lead, and operations management roles. **Key Responsibilities** 1. Respond to customer queries on Zomato’s platform via chat and voice within defined SLAs. 2. Diagnose and resolve order‑related issues, payment discrepancies, and account problems. 3. Escalate complex cases to higher‑level support or relevant Zomato teams. 4. Maintain accurate records of interactions in the CRM system. 5. Achieve daily and weekly performance metrics such as CSAT, AHT, and resolution rate. 6. Provide feedback on recurring issues to help improve product and service. 7. Adhere to data‑privacy and security guidelines while handling customer information. 8. Participate in regular training sessions and knowledge‑base updates. 9. Assist in creating FAQs and canned responses for common queries. 10. Contribute to a positive team environment through collaboration and knowledge sharing. **Tech Stack & Tools**: The role primarily uses cloud‑based contact‑center software (e.g., Zendesk, Freshdesk), VoIP telephony, Microsoft Office suite, and basic troubleshooting utilities. A stable high‑speed internet connection and a personal laptop are mandatory. **Growth Path**: High performers can progress to Senior Customer Executive, Team Lead, Operations Supervisor, and eventually to Managerial positions within Startek’s BPO verticals. The company also offers cross‑functional mobility into quality assurance, training, and process improvement. **Why Join**: Working with Startek gives exposure to a fast‑paced, technology‑driven environment while serving a high‑visibility brand like Zomato. The remote setup offers flexibility, and the quarterly bonus structure rewards consistent performance. Employees also benefit from statutory contributions (PF, ESIC) and a clear, merit‑based career ladder.