Process Executive - PE-Performing Servicing

Cognizant’s interview process typically starts with an online aptitude test covering quantitative, logical and verbal sections, followed by a technical interview focusing on Excel functions, data handling, and basic mortgage concepts. The final HR round assesses cultural fit, communication skills, and willingness to work night shifts. Preparation should include mock tests, Excel drills, and clear articulation of past data‑processing experiences.

Cognant offers a collaborative culture that encourages continuous learning and internal mobility. Employees benefit from structured mentorship, regular upskilling programs, and a balanced approach to work‑life integration, especially with clear shift timings for night‑shift roles.

Graduate in any discipline (B.Tech, B.Sc, B.Com, BA, etc.) Minimum 0–2 years of BPO or transaction data processing experience Typing speed of 20‑30 wpm with ≥98% accuracy Good analytical, research and decision‑making skills Proficiency in MS Excel (formulas, pivot tables, basic macros) Strong written and spoken English communication Willingness to work night shifts (6 days a week) Basic understanding of the mortgage industry is preferred No backlogs at the time of graduation

Round 1: Online Aptitude Test → Round 2: Technical/Functional Interview (Excel & domain knowledge) → Round 3: HR Interview (fit and motivation)

Cognizant is a global leader in digital, technology, consulting and operations services. With a presence in over 40 countries and a workforce of more than 350,000 professionals, the company helps enterprises reimagine their business models, streamline operations and accelerate growth through AI‑driven solutions. Cognizant’s culture blends deep industry expertise with cutting‑edge technology, fostering an environment where innovation thrives and employees are empowered to shape the future of work. The firm is known for its robust learning ecosystem, extensive mentorship programs, and a commitment to diversity and inclusion, making it a preferred destination for fresh talent in India. The Process Executive role in the B&L (Banking & Loans) team is designed for candidates with 0‑2 years of experience who possess strong analytical abilities and a solid grasp of Microsoft Excel. As a Process Executive, you will be part of the Investor Accounting Mortgage vertical, handling transaction data, ensuring accuracy, and supporting the end‑to‑end servicing workflow. The position operates on night shifts from the Hyderabad office, offering a stable routine with no travel requirements. Key Responsibilities: 1. Process high‑volume mortgage transaction data with 98%+ accuracy. 2. Perform data validation, reconciliation, and error resolution using MS Excel. 3. Maintain and update investor accounting records as per SOPs. 4. Meet daily and weekly productivity targets set during training and post‑training periods. 5. Provide timely and courteous customer service for internal stakeholders. 6. Identify process improvement opportunities and suggest automation ideas. 7. Adhere to compliance and data security guidelines. 8. Participate actively in feedback sessions and continuous learning initiatives. 9. Work collaboratively with cross‑functional teams to resolve escalations. 10. Maintain attendance and punctuality for night shift schedules. Tech Stack: MS Excel (advanced functions, pivot tables, macros), basic knowledge of mortgage industry software, familiarity with data entry tools, and standard office productivity suites. Growth Path: Starting as a Process Executive, high performers can progress to Senior Executive, Team Lead, Operations Analyst, and eventually into specialized roles such as Mortgage Accounting Analyst or Process Manager. Cognizant’s internal mobility program and sponsored certifications accelerate career advancement. Why Join Cognizant? The company offers competitive compensation, comprehensive health and wellness benefits, and a clear roadmap for skill development. Freshers gain exposure to global banking processes, work with industry‑leading technologies, and receive mentorship from seasoned professionals. The night‑shift model ensures a focused work environment with minimal distractions, while the company’s emphasis on work‑life balance supports personal well‑being.