Customer Service New Associate

Round 1: Online aptitude test (quantitative, logical reasoning, verbal) → Round 2: Technical interview focusing on CRM concepts and situational problem‑solving → Round 3: HR interview (fit, motivation, salary expectations)

Hexaware is known for its collaborative work environment, where employees are encouraged to experiment and innovate. The company offers flexible work arrangements, regular learning sessions, and a clear focus on work‑life balance, making it a supportive place for fresh talent to grow.

Hexaware’s interview process typically starts with a timed online aptitude test that assesses quantitative, logical and verbal abilities. Successful candidates move to a technical interview where interviewers probe CRM knowledge, problem‑solving approach, and situational handling of customer queries. The final HR round evaluates cultural fit, communication skills, and career aspirations. Overall difficulty is moderate; thorough preparation of aptitude and basic CRM concepts helps candidates perform well.

Any graduate (B.Tech, B.E., B.Sc., B.Com, BA, etc.) from any discipline; minimum 60% aggregate in the qualifying degree; batch years 2023‑2027 accepted; no active backlogs at the time of joining; strong communication skills in English; willingness to work in rotational shifts.

Hexaware Technologies is a global IT services and consulting firm that helps enterprises transform their business through digital, cloud, and automation solutions. With a presence in more than 30 countries and a workforce of over 20,000 professionals, Hexaware has built a reputation for delivering innovative, end‑to‑end services across domains such as banking, insurance, healthcare, and retail. The company’s culture emphasizes continuous learning, collaborative problem‑solving, and a strong focus on employee well‑being, making it an attractive destination for fresh graduates looking to start a career in technology and services. The role of Customer Service New Associate is designed for candidates who are eager to begin their professional journey in a client‑facing environment. As a member of the Retirement Solutions team, you will be responsible for handling complex adjustments and corrections within retirement accounts, ensuring that customers receive accurate and timely support. The position offers exposure to Customer Relationship Management (CRM) tools, financial product knowledge, and the chance to develop strong communication and analytical skills. Key responsibilities include: 1. Process individual‑level adjustments for retirement accounts caused by institutional, individual, or client errors. 2. Calculate lost earnings, manage complex refunds, and handle distribution queries. 3. Use CRM systems to log interactions, track issues, and follow up with customers. 4. Provide accurate information on retirement solutions and help customers understand their future financial needs. 5. Resolve routine problems by referring to established guidelines and precedents. 6. Collaborate closely with team members and supervisors to ensure smooth workflow. 7. Adhere to rotational shift schedules as required by the business. 8. Maintain high standards of data integrity and confidentiality. 9. Participate in regular training sessions on CRM tools and retirement product knowledge. 10. Contribute ideas for process improvement and customer experience enhancement. The tech stack for this role primarily revolves around CRM platforms (such as Salesforce or Microsoft Dynamics), MS Office suite, and basic data analysis tools. While deep technical expertise is not mandatory, familiarity with these tools will accelerate your onboarding. Growth path: Starting as a New Associate, high performers can progress to Senior Associate, Team Lead, and eventually into specialized roles like CRM Analyst, Retirement Solutions Consultant, or Operations Manager. Hexaware’s internal mobility programs and continuous learning initiatives support rapid skill development and career advancement. Why join Hexaway? The company offers a structured onboarding program, mentorship from experienced professionals, and a vibrant work culture that values diversity and inclusion. Freshers receive regular upskilling opportunities, exposure to global clients, and a clear roadmap for career growth, making it an ideal launchpad for a long‑term career in customer service and financial solutions.