Customer Service Associate

Fresh Prints typically conducts a three‑stage interview process. The first round is an online aptitude test covering numerical, verbal, and logical reasoning. The second round is a role‑play or situational interview where candidates demonstrate their ability to handle real‑world customer scenarios. The final HR round assesses cultural fit, motivation, and long‑term career aspirations. Preparation should focus on clear communication, empathy, and quick problem‑solving.

Fresh Prints fosters a collaborative, inclusive environment where employees are encouraged to voice ideas and take ownership of projects. The company offers flexible remote work, regular skill‑upgrading sessions, and a balanced workload that respects personal time, making it an ideal place for fresh talent to grow.

Bachelor’s degree in Marketing, Communications, Business Administration, or a related field; strong written English proficiency.

Round 1: Aptitude & logical reasoning test → Round 2: Role‑play / situational judgement interview focusing on customer handling → Round 3: HR interview covering cultural fit and motivation

Fresh Prints is a New York‑based custom apparel startup that partners with student entrepreneurs across India. The company provides working capital, mentorship, and logistical support to help campus‑based businesses scale their merchandise operations. With a multi‑million‑dollar supply‑chain and logistics network, Fresh Prints has quickly become a trusted name for on‑demand printing, leveraging technology to streamline design approvals, production, and delivery. The organization prides itself on a vibrant, inclusive culture that encourages creativity, autonomy, and continuous learning. Employees enjoy a flat hierarchy, frequent cross‑functional collaborations, and the freedom to experiment with new ideas. Fresh Prints also offers a two‑month paid sabbatical for eligible team members, underscoring its commitment to long‑term employee well‑being and growth. **Role Summary** As a Customer Service Associate, you will be the front‑line voice of Fresh Prints, handling inquiries across email, chat, text, and phone. The role demands swift, accurate resolutions while maintaining the brand’s professional tone. You will own tickets from inception to closure, document interactions meticulously, and collaborate with sales, operations, and production teams to ensure a seamless customer journey. **Key Responsibilities** 1. Respond to customer queries via email, chat, text, and phone within defined SLA windows. 2. Diagnose and resolve issues while adhering to company policies and service standards. 3. Create and maintain detailed ticket records in the CRM and internal knowledge bases. 4. Follow up on open cases and ensure smooth handoffs between departments. 5. Meet or exceed performance metrics such as QA score, response time, resolution time, and tickets per shift. 6. Identify recurring problems and suggest process improvements. 7. Collaborate with cross‑functional teams to address complex customer needs. 8. Uphold Fresh Prints’ brand voice and professionalism in all communications. 9. Participate in regular training sessions and share best practices with peers. 10. Escalate critical issues promptly while exercising independent judgment. **Tech Stack & Tools** The role utilizes CRM platforms, ticketing systems (e.g., Zendesk or Freshdesk), spreadsheet software, and basic data navigation tools. Familiarity with communication channels like Slack, Microsoft Teams, and VoIP solutions is beneficial. **Growth Path** High‑performing associates can progress to Senior Customer Experience Specialist, Team Lead, or Operations Manager roles, with opportunities to move into product, sales, or business development tracks. **Why Join Fresh Prints?** You will work remotely with a globally‑distributed team, gain exposure to a fast‑growing startup environment, and develop a comprehensive skill set in customer experience, data handling, and cross‑functional collaboration. The company’s emphasis on learning, flexible work arrangements, and competitive compensation makes it an attractive launchpad for fresh graduates eager to build a career in customer service and operations.