Investigation Representative, ROW IB

Amazon.in typically conducts 3‑4 interview rounds: an online assessment focusing on logical reasoning and SQL, a technical interview probing data‑analysis and problem‑solving abilities, a Leadership Principles interview evaluating cultural fit, and an HR round covering compensation and logistics. The process is rigorous but fair, with a strong emphasis on data‑driven thinking and Amazon's 14 leadership principles. Preparing with mock assessments, reviewing SQL concepts, and practicing behavioral stories aligned to the principles greatly improves success chances.

Amazon.in fosters an inclusive, fast‑moving culture where ownership and customer obsession are core values. Employees enjoy clear growth pathways, frequent upskilling opportunities, and a merit‑based environment that rewards impact over tenure.

Graduation from a recognized university (any stream), minimum 60% aggregate (or CGPA 6.0/10), no active backlogs at the time of joining, strong English communication skills (written & verbal), ability to work independently and in a team, analytical mindset and willingness to dive deep into data.

Round 1: Online Assessment (Logical Reasoning & SQL basics) → Round 2: Technical Interview (SQL & data analysis) → Round 3: Leadership Principles Interview → Round 4: HR Interview

Amazon.in is one of the largest e‑commerce and technology platforms in India, delivering a vast assortment of products and services to millions of customers daily. The company’s core philosophy revolves around customer obsession, operational excellence, and relentless innovation. Amazon’s Indian operations span retail, logistics, cloud services, and digital media, offering a fast‑paced environment where employees can work on high‑impact projects that touch millions of lives. The culture encourages ownership, data‑driven decision making, and continuous learning, making it an attractive destination for fresh talent. The Investigation Representative, ROW IB role sits within the Rest of World Inbound (ROW IB) vertical of ROW APEX, India Operations. The team is responsible for ensuring a smooth inbound experience for sellers and vendors across Amazon fulfillment centres, handling freight planning, rescue operations, and contingency management. As an Investigation Representative, you will act as the central point of contact for sellers, associates, and management, driving timely and accurate resolution of issues that arise during the inbound process. Key responsibilities include: 1. Researching and resolving seller‑related issues by querying internal tools and databases. 2. Analyzing data trends to identify recurring problems and propose process improvements. 3. Communicating clearly in written and verbal English with stakeholders at all levels. 4. Conducting end‑to‑end investigations, documenting findings, and escalating blockers when necessary. 5. Maintaining high standards of accuracy and timeliness throughout the investigation lifecycle. 6. Collaborating with cross‑functional teams to design and implement automation solutions. 7. Preparing regular status reports and dashboards for senior leadership. 8. Participating in continuous improvement initiatives and knowledge‑sharing sessions. 9. Ensuring compliance with Amazon’s policies and seller protection guidelines. 10. Providing mentorship to junior team members on investigative techniques. Tech stack & tools: Advanced SQL for data mining, Amazon internal dashboards (e.g., Athena, Redshift), Excel, Tableau, and basic scripting (Python/Shell) for automation. Familiarity with ticketing systems and internal communication platforms (Chime, Slack) is also beneficial. Growth path: Successful investigators can progress to Senior Investigation Analyst, Operations Manager, or specialize in Process Automation and Business Intelligence roles within Amazon’s supply‑chain ecosystem. The role offers exposure to large‑scale data sets and cross‑functional collaboration, laying a strong foundation for future leadership positions. Why join Amazon.in? You will work in a globally recognised brand that rewards innovation and ownership. The role provides a blend of analytical challenges and stakeholder management, offering a fast‑track career for ambitious freshers who thrive in data‑driven environments.