Customer Support Executive & Sr Executive

Hexaware’s interview process typically spans four stages: an HR screening to assess cultural fit, an operations round focusing on call handling scenarios, a technical assessment that may include aptitude or basic computer skills, and finally a client interview that evaluates language proficiency and communication. The difficulty is moderate, with emphasis on clear speech, grammar, and problem‑solving under time pressure. Candidates are advised to practice mock calls and review common BPO situational questions.

Hexaware promotes a collaborative culture with a strong focus on continuous learning and employee growth. The company offers flexible shift patterns, regular training, and a balanced work‑life environment, making it a preferred employer for fresh talent in the IT services sector.

Any graduate (no arrears), 0‑4 years of experience in inbound/outbound voice calls, strong command over Tamil/Telugu/Kannada/Malayalam/Hindi/English (mandatory), immediate joiner, 2026 batch not eligible, willing to work rotational shifts and 5‑day workweek.

Round 1: HR round → Round 2: Operations round → Round 3: Technical Assessment → Round 4: Client interview

Hexaware Technologies is a global leader in IT services and consulting, known for its innovative approach to digital transformation, automation, and cloud solutions. With a presence in over 30 countries and a workforce of more than 20,000 professionals, Hexaway has built a reputation for delivering end‑to‑end services that help enterprises modernise their operations. The company’s culture emphasises continuous learning, employee empowerment, and a strong focus on work‑life balance, making it an attractive destination for fresh talent and experienced professionals alike. The role of Customer Support Executive & Sr Executive (Domestic Voice Process) is a walk‑in opportunity based in Chennai. Candidates will be part of a high‑energy BPO team handling inbound and outbound voice calls for domestic clients. The position offers a clear career trajectory from Executive to Senior Executive, with salary increments tied to language proficiency and performance. Immediate joiners are preferred, and the work schedule follows a 5‑day week with rotational two‑day offs and shift flexibility. Key Responsibilities: 1. Answer inbound customer queries and resolve issues with professionalism and empathy. 2. Conduct outbound calls for lead generation, follow‑ups, and customer satisfaction surveys. 3. Maintain accurate call logs and update CRM systems in real time. 4. Ensure adherence to quality standards, scripts, and compliance guidelines. 5. Achieve daily, weekly, and monthly KPIs such as call handling time, resolution rate, and customer satisfaction scores. 6. Collaborate with operations and technical teams to troubleshoot escalated issues. 7. Provide feedback on call scripts and process improvements. 8. Participate in regular training sessions to enhance product knowledge and communication skills. 9. Manage shift rotations and maintain punctuality for all scheduled work hours. 10. Prepare and present performance reports to supervisors as required. Tech Stack & Tools: The role primarily uses voice platforms like Avaya, Cisco Call Manager, and cloud‑based contact centre solutions such as Genesys or Five9. Proficiency with CRM tools (Salesforce, Zoho) and basic MS Office applications is essential. Growth Path: Starting as an Executive, high performers can progress to Senior Executive, Team Lead, and eventually Operations Manager within 2‑4 years. Hexaware also offers internal certification programmes, language proficiency bonuses, and opportunities to transition into other domains such as IT support or digital services. Why Join Hexaware: The company provides a structured onboarding programme, competitive salary bands, and a vibrant campus‑like environment even for freshers. Employees benefit from mentorship, regular upskilling workshops, and a transparent performance appraisal system that rewards excellence. Moreover, Hexaware’s emphasis on employee well‑being ensures a supportive atmosphere where work‑life balance is respected.