Customer Support - International Voice Process (Fresher Hiring)

Conduent’s interview process typically starts with an online aptitude test covering quantitative, logical reasoning, and English sections. Successful candidates move to a call‑simulation round where they are assessed on tone, clarity, and problem‑resolution skills. The final HR round focuses on cultural fit, availability for night shifts, and salary expectations. The overall difficulty is moderate; thorough preparation of communication scenarios and basic aptitude can secure a pass.

Conduent promotes a collaborative work culture with a focus on continuous learning and employee well‑being. Employees enjoy structured training programs, regular feedback cycles, and opportunities for internal mobility. The company strives to maintain a healthy work‑life balance despite night‑shift requirements, offering flexible leave policies and wellness initiatives.

Minimum 12th pass (Intermediate/PUC) or any graduate; no specific branch requirement; minimum 60% aggregate (preferred but not mandatory); freshers up to 2 years of experience; immediate joining; no backlogs allowed at the time of joining.

Round 1: Online aptitude & English test → Round 2: Call simulation / technical interview focusing on communication and scenario handling → Round 3: HR interview (fitment, availability for night shifts, salary discussion)

Conduent Business Services India LLP is a global leader in business process management, delivering technology‑enabled services across health, transportation, public safety and customer experience. With a strong footprint in India, Conduent’s Bengaluru campus hosts a vibrant mix of analytics, digital, and contact‑center teams that serve Fortune‑500 clients worldwide. The company emphasizes continuous learning, diversity, and a culture of empowerment, encouraging employees to innovate and grow within a supportive environment. The role of Customer Support – International Voice Process is designed for fresh graduates and 12th‑pass candidates who are eager to start a career in the BPO sector. As a Customer Experience Associate, you will handle inbound calls from customers across the United States, providing accurate product and service information, troubleshooting issues, and ensuring that each interaction meets the defined turnaround time (TAT). The position operates on US night shifts, offering a unique exposure to international business practices and the chance to develop a global mindset. **Key Responsibilities** 1. Answer inbound international voice calls with a professional and courteous tone. 2. Understand customer queries, provide relevant product/service details, and resolve issues on the first call wherever possible. 3. Escalate complex problems to supervisors or specialized teams following standard SOPs. 4. Maintain accurate call logs and update CRM systems in real time. 5. Meet or exceed defined service level agreements (SLAs) and TAT metrics. 6. Participate in regular training sessions to stay updated on product knowledge and soft‑skill enhancements. 7. Adhere to shift schedules, primarily US night shifts, and ensure punctual attendance. 8. Contribute to team goals by sharing best practices and assisting peers during peak volumes. 9. Follow data privacy and security guidelines while handling customer information. 10. Provide feedback to process improvement teams based on recurring customer pain points. **Tech Stack & Tools**: Basic computer proficiency, MS Office, CRM platforms (e.g., Salesforce, Zendesk), call‑handling software, and internet navigation tools. No advanced programming knowledge is required. **Growth Path**: High performers can progress to Team Lead, Operations Supervisor, or Quality Analyst roles within 12‑18 months. Conduent also offers internal mobility across domains such as analytics, digital services, and project management, enabling a long‑term career trajectory. **Why Join Conduent?** The company offers a competitive salary package (3.25‑4 LPA), comprehensive training, a clear career roadmap, and exposure to international clientele. Freshers gain valuable experience in a structured environment, develop strong communication skills, and become part of a globally recognized brand that values employee growth and work‑life balance.