AR Callers

INFINX's interview process typically starts with a timed online aptitude test, followed by a group discussion or role‑play that simulates a call scenario. The final round is a technical/HR interview where interviewers assess your communication skills, basic understanding of healthcare claims, and cultural fit. The difficulty is moderate; thorough preparation of aptitude topics and mock call exercises greatly improves chances.

INFINX promotes a merit‑based work culture where performance is recognized through incentives and fast‑track promotions. Employees benefit from regular training, a collaborative environment, and a balanced work‑life schedule despite shift requirements.

Any graduate/undergraduate degree from any stream; minimum 60% aggregate (or equivalent CGPA); no backlog at the time of joining; good command of spoken and written English; basic computer literacy (MS Office, email); willingness to work in shifts; freshers and experienced candidates are welcome.

Round 1: Online aptitude test (logical reasoning, quantitative, English) → Round 2: Group discussion / role‑play simulation for AR calling → Round 3: Technical/HR interview focusing on communication, healthcare claim basics and cultural fit

INFINX is a fast‑growing Business Process Management (BPM) and BPO services provider headquartered in India with a strong footprint in the United States, Europe and APAC. The company specializes in delivering end‑to‑end solutions for finance, healthcare, telecom and technology verticals. With over 3,700 employee reviews on platforms like AmbitionBox, INFINX is known for its performance‑driven culture, robust training programs and a clear path for career progression. The organization has invested heavily in modern workspaces such as the Mindspace campus in Hyderabad, offering state‑of‑the‑art infrastructure, on‑site amenities and a collaborative environment that encourages learning and innovation. The role of an AR (Accounts Receivable) Caller in the US Healthcare Revenue Cycle Management (RCM) division is a perfect entry point for fresh graduates who want to build a career in the healthcare sector. As an AR Caller, you will act as the liaison between INFINX and US insurance carriers, ensuring that medical claims are processed, followed up, and closed in a timely manner. This position blends voice communication skills with analytical thinking, making it ideal for candidates who enjoy problem‑solving and customer interaction. Key Responsibilities: 1. Initiate outbound calls to US insurance companies to follow up on unpaid or pending medical claims. 2. Analyze claim denials, identify root causes, and work towards resolution. 3. Update claim status in the internal system with accurate, concise notes. 4. Coordinate with internal billing, finance, and operations teams to gather required documentation. 5. Meet daily productivity targets such as number of calls, claims processed, and resolution rate. 6. Adhere to quality standards, ensuring compliance with HIPAA and company policies. 7. Participate in regular training sessions to stay updated on US healthcare regulations and insurance policies. 8. Provide feedback to process improvement teams based on recurring issues observed during calls. 9. Maintain a professional demeanor while handling escalations or difficult conversations. 10. Contribute to team goals by sharing best practices and assisting peers when needed. Tech Stack & Tools: The role primarily uses Microsoft Office Suite, CRM platforms (e.g., Salesforce or proprietary INFINX tools), and basic data entry software. Familiarity with healthcare claim management systems such as EPIC or Cerner is a plus but not mandatory. Growth Path: Starting as an AR Caller, high performers can progress to Senior AR Analyst, Team Lead, Operations Supervisor, and eventually into Process Management or Client Relationship roles. INFINX offers structured training, mentorship, and performance‑based incentives that accelerate career growth. Why Join INFINX? The company provides a supportive learning environment, attractive salary with incentives, on‑the‑job training, and a one‑way cab facility. Employees enjoy a performance‑centric culture, clear promotion tracks, and exposure to international healthcare processes, making it an excellent launchpad for a long‑term career in BPO and healthcare finance.