Mega Freshers Walk-in Drive - Voice Process

INFINX’s interview process typically consists of a short written aptitude test followed by a role‑play session where candidates simulate a call with an insurance representative. The final HR round assesses communication skills, shift flexibility and cultural fit. Questions often focus on basic RCM terminology, handling difficult callers and time‑management scenarios. Candidates are advised to practice clear articulation, stay calm under pressure and review common claim denial codes.

INFINX promotes a performance‑driven yet collaborative environment where employees are encouraged to upskill through regular workshops and certifications. The company offers flexible shift timings, a supportive mentorship program and a clear path for vertical growth, ensuring a healthy work‑life balance for its staff.

Any graduate or undergraduate degree (B.Tech, B.Sc, B.Com, BA, etc.) from any stream. Minimum 60% aggregate (or equivalent CGPA) is preferred but not mandatory. No active backlogs at the time of joining. Candidates from the 2022‑2025 batch are welcome. Good command of spoken English and basic computer literacy are essential.

Round 1: Written aptitude/reasoning test → Round 2: Role‑play / voice simulation and technical interview on RCM basics → Round 3: HR interview focusing on fit, communication and availability for shifts

INFINX is a fast‑growing BPO and BPM services provider that specializes in Revenue Cycle Management (RCM) for the US healthcare sector. With over 9,000 employee reviews and a 3.7‑star rating on major job portals, the company has built a reputation for delivering high‑quality, compliant solutions to hospitals, clinics and insurance partners. INFINX’s culture emphasizes continuous learning, performance‑driven incentives and a clear career ladder, making it an attractive destination for fresh talent looking to break into the healthcare outsourcing industry. The role of an AR Caller (Accounts Receivable Caller) is a voice‑oriented position within the US Healthcare RCM division. As a fresh graduate, you will be the first point of contact with US insurance companies, helping to resolve pending medical claims, negotiate payment terms and ensure that the revenue pipeline remains healthy. The job offers a structured training program, one‑way cab facility, performance‑based incentives and exposure to real‑world healthcare billing processes. Key Responsibilities: 1. Follow up on unpaid or partially paid medical claims with US insurance carriers. 2. Analyze claim denial reasons and work with internal billing teams to rectify issues. 3. Update claim status in the CRM system with accurate, concise notes. 4. Maintain daily productivity targets such as number of calls, claims resolved, and accuracy percentages. 5. Coordinate with the billing, finance and compliance teams to close gaps. 6. Escalate complex or high‑value cases to senior analysts as per SOPs. 7. Participate in regular quality audits and provide feedback for process improvement. 8. Adhere to HIPAA and data‑privacy guidelines while handling patient‑related information. 9. Attend scheduled training sessions and mock calls to sharpen communication skills. 10. Contribute to team meetings by sharing best practices and success stories. Tech Stack & Tools: MS Office (Excel, Word), Salesforce or proprietary CRM, basic telephony software, email clients, and internet browsers. No advanced programming knowledge is required, but familiarity with spreadsheet functions and data entry is beneficial. Growth Path: Successful AR Callers can progress to Senior AR Analyst, then to Team Lead, and eventually to Operations Manager or Process Owner roles. INFINX also offers cross‑functional moves into Quality Assurance, Training, or Client Management based on performance and interest. Why Join INFINX? The company provides a robust onboarding program, attractive salary plus incentives, medical insurance, and a clear promotion framework. Working with US‑based clients gives freshers international exposure, while the high‑volume environment hones problem‑solving and communication skills quickly.