Associate Services Specialist I

Deloitte’s interview process typically starts with an online aptitude test, followed by a technical interview focusing on ITIL fundamentals, troubleshooting, and Microsoft stack knowledge. The final HR round assesses communication skills, cultural fit, and willingness to work in rotating shifts. Candidates should practice scenario‑based questions and demonstrate a customer‑centric mindset.

Deloitte fosters an inclusive, collaborative environment where learning is continuous and employees are encouraged to take ownership of their growth. The firm offers flexible work arrangements, robust mentorship programs, and a strong focus on work‑life balance, making it a supportive place for early‑career professionals.

Any Bachelor’s degree (preferably Computer Science, Computer Engineering, Information Technology or related fields). Minimum 0–2 years of relevant experience. Strong spoken and written English proficiency. Proficiency in MS‑Office. Familiarity with ServiceNow, Azure, and ITIL concepts is a plus. No active backlogs; 60%+ aggregate (or equivalent CGPA) is generally expected. Must be willing to work in a 24×7 rotating shift environment.

Round 1: Online Assessment (aptitude and logical reasoning) → Round 2: Technical Interview (ITIL concepts, troubleshooting, Microsoft stack) → Round 3: HR Interview (behavioral fit, communication, shift flexibility)

Deloitte is one of the world’s leading professional services firms, offering audit, consulting, tax, and advisory services to a diverse set of clients across industries. With a strong presence in India, Deloitte’s Hyderabad office houses cutting‑edge digital and technology teams that help global clients navigate complex regulatory and operational challenges. The firm invests heavily in learning platforms such as Deloitte University (DU) and the Leadership Center in India, ensuring that every employee has access to world‑class training, mentorship, and career‑growth opportunities. Its culture emphasizes collaboration, inclusion, and a purpose‑driven mindset, encouraging employees to make an impact that matters. The role of Associate Services Specialist I – Intela Support is part of the Global Tax & Legal Support team. As an analyst‑level professional, you will be the first point of contact for users of Deloitte’s suite of digital tax applications, including the flagship Global Intela platform. You will handle incidents, service requests, and change requests, ensuring that client issues are resolved within agreed SLAs while maintaining high customer satisfaction scores. The position demands strong communication skills, a solid understanding of ITIL processes, and the ability to work in a 24×7 rotating shift environment. Key responsibilities include: 1. Respond to voice, chat, and email queries, adhering to call etiquette and response‑time SLAs. 2. Manage end‑to‑end ticket lifecycle using ITIL concepts of incident, problem, and change management. 3. Triage, troubleshoot, and resolve issues on Microsoft‑stack applications (ASP.NET, C#, Active Directory, DPASS) and MS Office. 4. Provision and manage user accounts for external client users, ensuring security compliance. 5. Maintain multiple support mailboxes, log all interactions, and record new defects. 6. Communicate effectively with senior client stakeholders such as Partners, Directors, and Senior Managers. 7. Monitor queue metrics (C‑SAT, AHT, FCR, schedule adherence) and strive for zero RED‑light calls. 8. Collaborate with product and development teams to escalate and resolve complex technical problems. 9. Participate in daily support huddles, share trends, and contribute to continuous‑improvement initiatives. 10. Support the Tax Transformation Support Strategy and assist leadership in planning and implementation. Tech Stack: Microsoft Office Suite, ServiceNow (preferred), Azure (preferred), ASP.NET, C#, Active Directory, DPASS, ITIL framework, ticketing tools, and basic networking knowledge. Growth Path: Starting as an Associate Services Specialist I, high performers can progress to Senior Analyst, Team Lead, and eventually Manager or Principal roles within the Global Tax & Legal Support practice. Deloitte’s internal mobility program also allows lateral moves into consulting, risk advisory, or technology streams, backed by extensive learning resources. Why Join Deloitte? Deloitte offers a competitive compensation package, exposure to global clients, and a fast‑paced environment that hones problem‑solving and communication skills. The firm’s commitment to continuous learning, inclusive culture, and emphasis on work‑life balance make it an ideal launchpad for fresh graduates aspiring to build a long‑term career in technology support and consulting.