Technical Support Specialist

Kyndryl’s interview process typically starts with a timed online aptitude test, followed by a technical interview focusing on OS, networking and troubleshooting scenarios. Candidates then face a managerial round assessing communication and client‑handling skills, and finally an HR discussion about cultural fit. Preparation should include hands‑on practice with Windows/macOS, basic networking commands, and clear articulation of past support experiences.

Kyndryl promotes an inclusive, kinship‑driven culture where employees are encouraged to learn continuously and collaborate across borders. The firm offers flexible work arrangements, strong mentorship programs and a focus on work‑life balance through its Be Well initiatives.

Graduates with BCA, B.Sc (Computer Science) or B.Com (Computer Science) degree; minimum 60% aggregate; no active backlogs; strong command of English (verbal & written); freshers to 2 years of relevant IT support experience are welcome.

Round 1: Online aptitude test (logical reasoning, quantitative, English) → Round 2: Technical interview (troubleshooting scenarios, OS & networking concepts) → Round 3: Managerial interview (behavioral, communication, fit) → Round 4: HR interview (culture fit, expectations).

Kyndryl is a global leader in designing, managing and modernising mission‑critical technology systems for some of the world’s biggest enterprises. Born out of IBM’s infrastructure services business, Kyndryl combines deep industry expertise with cutting‑edge AI‑driven insights to help customers accelerate digital transformation, improve operational resilience and unlock new business value. The company prides itself on a culture of kinship, where collaboration, inclusion and continuous learning are at the core of every employee’s journey. The Technical Support Specialist role at Kyndryl is an entry‑level, client‑facing position that sits at the front line of the company’s service delivery engine. As a Level 1 support engineer you will be the first point of contact for B2B customers experiencing issues with hardware, software, networking and collaboration tools. Your day‑to‑day will involve rapid problem identification, troubleshooting across a wide technology stack, logging incidents in ticketing systems, and escalating complex problems to specialised teams while keeping the client informed and satisfied. Key Responsibilities: 1. Provide Level 1 support for hardware, operating systems and enterprise applications as per service contracts. 2. Diagnose and resolve issues related to Windows, macOS, Outlook/Exchange/Lotus, VPN, O365, VMware and collaboration platforms such as Teams, Webex and Slack. 3. Perform routine tasks like password resets, entitlement verification and ticket creation. 4. Monitor service outages, communicate status updates and coordinate with higher‑tier teams for resolution. 5. Maintain accurate records of software licences and hardware inventory. 6. Ensure all incidents are resolved within defined SLAs, SLOs and KPIs while achieving high CSAT scores. 7. Escalate unresolved tickets promptly, acting as the client’s advocate throughout the process. 8. Contribute to knowledge‑base articles and process improvements. 9. Participate in on‑the‑job training, cloud‑technology workshops and certification programs offered by Kyndryl. 10. Collaborate with cross‑functional teams to drive continuous service improvement. Tech Stack: Windows, macOS, Microsoft 365, VMware, Cisco Nexus & IOS, F5 ASM/LTM, VPN, networking fundamentals, ticketing tools (ServiceNow, Remedy), collaboration suites (Teams, Webex, Slack). Growth Path: Starting as a Level 1 specialist, high performers can progress to Level 2/3 support, Service Desk Lead, or move into specialised roles such as Cloud Operations, Security Operations, or Network Engineering. Kyndryl also supports certifications from Microsoft, AWS, Google Cloud and Cisco, enabling a clear trajectory toward senior technical or managerial positions. Why Join Kyndryl? The company offers a hybrid‑friendly environment, robust learning platforms, and a strong emphasis on employee well‑being through its “Be Well” programs. With a global footprint and a reputation for innovation, Kyndryl provides fresh graduates a platform to work on real‑world enterprise problems, develop in‑demand skills and grow a rewarding career in the technology services arena.