Digital Workplace Practice (Service Desk) Role

The typical Cognizant interview experience includes online assessment, technical interview, and HR interview. The technical interview assesses technical skills and problem-solving abilities, while the HR interview evaluates communication and interpersonal skills. Practice coding and problem-solving skills, and be prepared to answer common questions such as 'Tell me about yourself' and 'Why do you want to work for Cognizant?'

Cognizant has a strong focus on innovation, technology, and client satisfaction. The company offers a range of benefits to its employees, including no service bonds, Cognizant-sponsored higher education from BITS Pilani, night shift allowance, safe and comfortable cab facilities for pick-up and drop, timely rewards and recognition for top performers, and more.

Students graduating in 2025 and 2026 from any 3-year UG degree (Bcom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply. Students currently enrolled into full-time postgraduate courses are not eligible. Students should possess consistent academic records with a minimum of 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed). At the time of joining, all recruits need to have a minimum of 50% aggregate in the pursuing degree with no standing arrears.

Round 1: Online assessment and resume screening → Round 2: Technical interview to assess technical skills and problem-solving abilities → Round 3: HR interview to assess communication and interpersonal skills

Cognizant is a leading global professional services company that combines a passion for client service with a deep understanding of the impact of technology on businesses and society. With over 30 years of experience, Cognizant has a proven track record of delivering innovative solutions to clients across various industries. The company's expertise spans across digital transformation, cloud, artificial intelligence, and more. Cognizant has a strong presence in India and has been a pioneer in the IT industry. The Digital Workplace Practice (Service Desk) Role at Cognizant is an exciting opportunity for fresh graduates to join the company's team of experts. As a Service Desk professional, you will be responsible for providing technical support to clients, including troubleshooting and resolving IT issues, and ensuring the smooth functioning of their computer systems and IT services. Key responsibilities of this role include: - Serving as the first point of contact in the Service Desk for end-users reporting IT issues. - Logging, tracking, and resolving Service Desk tickets accurately and within defined SLAs. - Troubleshooting hardware and software issues to minimize downtime and disruption. - Collaborating with internal IT teams to escalate and resolve complex scenarios. - Building and maintaining knowledge base articles to enable faster resolutions. - Client-focused mindset with the ability to support users across diverse cultures. - Strong verbal and written communication skills suited to a Service Desk environment. - Sound technical knowledge and willingness to work in shifts from the office. The company offers a range of benefits to its employees, including no service bonds, Cognizant-sponsored higher education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics background), night shift allowance, safe and comfortable cab facilities for pick-up and drop, timely rewards and recognition for top performers, and more. If you are a fresh graduate looking for a challenging and rewarding role in the IT industry, this is an excellent opportunity to join Cognizant's team of experts. With a strong focus on innovation, technology, and client satisfaction, Cognizant is a great place to kick-start your career. Why join Cognizant? - Opportunity to work with a leading global professional services company. - Chance to develop skills in digital transformation, cloud, artificial intelligence, and more. - Collaborative and dynamic work environment. - Opportunities for growth and professional development. - Competitive salary and benefits package. Eligibility criteria for this role include: - Students graduating in 2025 and 2026 from any 3-year UG degree (Bcom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply. - Students currently enrolled into full-time postgraduate courses are not eligible. - Students should possess consistent academic records with a minimum of 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed). - At the time of joining, all recruits need to have a minimum of 50% aggregate in the pursuing degree with no standing arrears. - Students applied for re-evaluation and waiting for the results would be validated with the initial results score declared. - Appropriate CGPA to % conversion to be considered as per university norms. - Students with standing arrears are NOT eligible to apply. Required skills for this role include: - Strong technical knowledge and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work in a team environment and collaborate with internal IT teams. - Willingness to work in shifts from the office. - Basic knowledge of computer systems and IT services. Selection process for this role includes: - Round 1: Online assessment and resume screening. - Round 2: Technical interview to assess technical skills and problem-solving abilities. - Round 3: HR interview to assess communication and interpersonal skills. The application deadline for this role is 15 August 2026 12:00 AM. Don't miss this opportunity to join Cognizant's team of experts and kick-start your career in the IT industry.