IT Support Engineer (Freshers)

Candidates typically face a three‑stage process: an online aptitude test, a technical interview covering networking fundamentals, OS troubleshooting, and scenario‑based questions, followed by an HR interview that evaluates communication, teamwork, and motivation. The difficulty is moderate; focus on clear explanations, practical examples from internships or projects, and a calm demeanor. Practicing common support scenarios and reviewing basic networking concepts will boost confidence.

Placement India fosters a supportive and growth‑oriented work culture where learning is encouraged through regular workshops, certifications, and peer mentoring. Employees enjoy a balanced work‑life environment with flexible timings, occasional remote days, and clear pathways for promotion based on performance and skill acquisition.

Degree: B.Tech, B.E., B.Sc. (Computer Science), MCA or equivalent in Computer Science, Information Technology, Electronics, or related streams. Branch: Any engineering/IT discipline with a focus on computing or networking. Minimum aggregate: 60% (or CGPA 6.0/10) in the final year. Batch: Graduates of 2022, 2023, 2024, 2025, or 2026 are eligible. Backlog policy: No active backlogs at the time of joining; pending backlogs must be cleared within the stipulated probation period.

Round 1: Online aptitude test and basic technical screening → Round 2: Technical interview focusing on networking, OS, and troubleshooting scenarios → Round 3: HR interview assessing cultural fit, communication, and career aspirations

Placement India is an emerging recruitment and training firm that focuses on bridging the gap between fresh engineering graduates and the IT industry. With a strong presence across Maharashtra, the company has built a reputation for delivering hands‑on training, mentorship, and placement support to thousands of candidates every year. Their mission is to empower young talent with the right blend of technical knowledge and soft‑skill development, ensuring that freshers can transition smoothly into professional roles. The organization prides itself on a collaborative culture, continuous learning, and a transparent hiring process that values merit and potential. The role of IT Support Engineer (Freshers) is designed for candidates who have just completed their degree and are eager to start a career in IT infrastructure and support. As an entry‑level L1/L2 support professional, you will be the first point of contact for internal users and external clients facing hardware, software, and network issues. You will work closely with senior engineers to troubleshoot problems, maintain system health, and ensure uninterrupted connectivity across the organization. This position offers a solid foundation in IT operations, exposing you to real‑world scenarios that sharpen problem‑solving abilities and customer‑service skills. Key responsibilities include: 1. Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices. 2. Diagnose and resolve software application errors, operating system glitches, and driver conflicts. 3. Monitor, configure, and maintain LAN/WAN networks, including switches, routers, and firewalls. 4. Assist senior administrators with user account management, permission settings, and Active Directory tasks. 5. Perform routine backups, patch management, and system updates to ensure security compliance. 6. Document incidents, resolutions, and knowledge‑base articles for future reference. 7. Participate in on‑call rotation to address after‑hours emergencies and critical outages. 8. Collaborate with cross‑functional teams to implement IT projects such as hardware roll‑outs and software migrations. 9. Conduct basic hardware diagnostics, component replacements, and preventive maintenance. 10. Provide end‑user training on best practices for system usage and security awareness. The tech stack for this role typically includes Windows 10/11, Microsoft Office 365, Active Directory, basic Linux commands, TCP/IP networking, and common ticketing tools like ServiceNow or Freshservice. As you gain experience, you can specialize in areas such as network security, cloud services (AWS/Azure), or advanced system administration. Placement India offers a clear growth path: starting as a Support Engineer, moving to Senior Engineer, then to Team Lead or IT Manager, with opportunities for certifications and continuous upskilling. Why join Placement India? The company provides a nurturing environment for fresh talent, regular training sessions, mentorship from industry veterans, and a transparent performance appraisal system. You will get exposure to a variety of technologies, work on real client projects, and have a defined career ladder that rewards dedication and skill development. This role is an ideal launchpad for anyone looking to build a long‑term career in IT support and infrastructure management.