Operations Associate, KYC

Metric’s interview process typically starts with an online aptitude test that assesses quantitative, logical, and verbal abilities. Successful candidates move to a technical interview where they are evaluated on data validation concepts, compliance knowledge, and problem‑solving using real‑world merchant scenarios. The final HR round focuses on cultural fit, shift availability, and discussion of the comprehensive benefits package. Preparation should include practicing aptitude questions, understanding basic compliance regulations, and being ready to discuss attention‑to‑detail examples.

Metric promotes a data‑centric, collaborative culture where employees are encouraged to take ownership of their work. The company offers a balanced work‑life environment with clear growth pathways and regular feedback loops.

Graduates (any discipline) with 0‑2 years of experience; minimum 60% aggregate in graduation; batch year 2022‑2025 acceptable; no active backlogs at the time of joining; English reading proficiency mandatory; proficiency in any regional language (Hindi, Tamil, Telugu, Kannada, Malayalam) preferred.

Round 1: Online aptitude/technical assessment → Round 2: Technical interview focusing on validation processes, compliance, and data handling → Round 3: HR interview covering cultural fit, availability for shifts, and benefits discussion

Metric is a fast‑growing fintech and payments platform that powers merchant onboarding and transaction validation for millions of users across India. Founded with a vision to simplify digital payments, the company has built a robust ecosystem that connects merchants, banks, and customers through secure, real‑time validation workflows. Over the past few years, Metric has expanded its footprint to major Indian metros and tier‑2 cities, earning a reputation for reliability, compliance, and innovative product development. The work culture emphasizes data‑driven decision making, continuous learning, and a collaborative environment where every employee can contribute to the company’s mission of financial inclusion. The Specialist role is a core operational position responsible for end‑to‑end validation of merchant files. The specialist ensures that every merchant onboarding request complies with internal SOPs and regulatory guidelines, while maintaining high accuracy and speed. This role is ideal for recent graduates or candidates with up to two years of experience who are detail‑oriented, comfortable handling confidential data, and can work in a fast‑paced, shift‑based environment. Key Responsibilities: 1. Perform thorough validation of merchant files, checking for completeness, accuracy, and compliance with regulatory standards. 2. Calculate and monitor Average Handling Time (AHT) to ensure timely processing of each case. 3. Achieve and maintain high Quality Score by adhering to SOPs and minimizing validation errors. 4. Track Compliance Score and implement corrective actions when deviations are identified. 5. Follow the assigned roster and shift schedule, ensuring 6‑day work weeks with rotational offs. 6. Manage sensitive and confidential merchant data with utmost discretion. 7. Review multilingual documents (English mandatory; Hindi, Tamil, Telugu, Kannada, Malayalam preferred) to verify information. 8. Collaborate with cross‑functional teams such as Compliance, Product, and Engineering to resolve complex validation issues. 9. Generate daily and weekly reports on validation metrics for management review. 10. Continuously suggest process improvements to reduce AHT and enhance quality. Tech Stack & Tools: Primarily MS Office (Excel, Word), internal validation platforms, basic data entry tools, and multilingual document handling utilities. Familiarity with compliance software and basic SQL for data extraction is a plus. Growth Path: High performers can progress to Senior Specialist, Team Lead, or Operations Manager roles, with opportunities to transition into compliance analysis, product operations, or data analytics tracks. Why Join Metric: You will be part of a mission‑driven fintech that values precision, compliance, and customer trust. The company offers a comprehensive benefits package, a supportive learning environment, and clear career progression for ambitious individuals.