Technical Associate

Genpact’s interview process typically starts with a timed online aptitude test covering quantitative, logical and verbal reasoning. Shortlisted candidates face a technical interview focused on troubleshooting scenarios, OS fundamentals, scripting and ITIL concepts, followed by an HR round that evaluates communication skills and cultural fit. The difficulty is moderate; thorough preparation of support case studies and clear articulation of problem‑solving steps are key.

Genpact promotes a learning‑first culture where employees are encouraged to upskill through internal academies and certifications. The company offers flexible hybrid work arrangements, a strong emphasis on work‑life balance, and clear career progression pathways across technology and consulting domains.

Bachelors in Computer Engineering, Computer Science, Information Technology or Masters in Software Engineering; minimum 60% aggregate (or CGPA 6.0/10); graduating batch 2022‑2026; no active backlogs at the time of joining; strong analytical and communication skills.

Round 1: Online Assessment (aptitude and logical reasoning) → Round 2: Technical Interview (scenario‑based questions on support processes, OS, scripting, ITIL) → Round 3: HR Interview (fitment, communication, career goals)

Genpact is a global leader in digital transformation, AI‑driven process intelligence and technology services. With a presence in more than 30 countries, the company helps Fortune 500 enterprises re‑imagine their operations through automation, analytics and cloud solutions. Its AI Gigafactory and strong partner ecosystem enable rapid scaling of advanced technologies, making Genpact a preferred destination for innovators and problem‑solvers. The firm’s culture is built on curiosity, courage and inclusivity, encouraging employees to experiment, learn continuously and deliver measurable impact for clients. The role of Technical Associate – Application Support is designed for fresh engineering graduates who are eager to dive into production support for enterprise‑grade applications. As a member of the support team, you will be the second line of defense, handling escalated tickets, diagnosing complex software issues, and ensuring minimal downtime for critical business processes. You will work closely with developers, product owners and other support engineers in a hybrid work model, rotating across shifts to provide 24x7 coverage. Key responsibilities include: providing second‑level support to customers; answering product‑related queries; troubleshooting application software issues and following up until resolution; analysing and logging incidents in the ticketing system; performing root‑cause analysis to reduce recurring problems; collaborating with the support team for quick issue resolution; staying updated on product knowledge through self‑learning and internal training; maintaining high customer satisfaction and product quality; preparing and sharing dashboard support reports with management; handling production support tickets, batch failures and troubleshooting; documenting configurations and resolution steps; monitoring application performance and recommending improvements; assisting in testing and deploying software patches; and conducting user training sessions on best practices. The technical stack for this role typically includes ServiceNow, JIRA, Unix/Linux shell scripting, basic SQL, Microsoft Access VBA, and exposure to ITIL processes. Familiarity with Agile methodology, collaboration tools (e.g., Teams, Slack), and automation concepts such as RPA is advantageous. The role offers a clear growth path – high performers can move to senior support engineer, application analyst, or transition into development, solution architecture or project management roles within Genpact’s expansive technology ecosystem. Why join Genpact? You will work on cutting‑edge AI and automation projects, receive mentorship from industry experts, and gain exposure to global clients across diverse domains. The hybrid model offers flexibility while the rotational shift system ensures you develop resilience and a 24‑hour operational mindset. Genpact’s commitment to learning, internal certifications and a vibrant community of innovators makes it an ideal launchpad for a technology career.