New Campus Associates - FY'26

Sutherland’s interview process typically starts with an online aptitude test covering quantitative, logical reasoning, and English. Successful candidates move to a technical interview focusing on communication, scenario‑based customer handling, and basic computer skills. The final HR round assesses cultural fit, motivation, and salary expectations. The overall difficulty is moderate, and practicing aptitude and mock customer scenarios greatly improves chances.

Sutherland promotes a collaborative, learning‑focused culture where employees are encouraged to upskill through regular training and certifications. The company offers clear career ladders, internal mobility, and a balanced work environment with flexible shift options and supportive management.

Any full‑time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) passing out in 2026. Must have excellent verbal and written English, good analytical and typing skills, flexibility to work night shifts, and reside within a 25 km radius of the selected office location. No active backlogs are allowed at the time of joining.

Round 1: Online aptitude & English assessment → Round 2: Technical/Functional interview (customer handling scenarios, communication skills) → Round 3: HR interview (fitment, motivation, salary discussion)

Sutherland is a global digital transformation leader that has been shaping customer experiences for over 39 years. With a strong focus on automation, AI‑ML, and cloud‑based platforms, the company helps clients deliver instant, relevant, and frictionless services. Its culture, branded as "One Sutherland," emphasizes trust, value, and collaborative innovation across more than 30,000 employees worldwide. The firm’s early adoption of robotic process automation and conversational AI has positioned it as a pioneer in the BPO and digital services space, offering employees exposure to cutting‑edge technologies and industry‑leading best practices. The New Campus Associate role is designed for fresh graduates who are eager to start a career in customer experience and contact‑center operations. As a front‑line consultant, you will interact with customers through calls, email, chat, and social media, ensuring that every query is resolved promptly and professionally. The position demands a blend of strong communication skills, analytical thinking, and the ability to adhere to service level agreements while maintaining high satisfaction scores. Key Responsibilities: 1. Resolve customer requests and inquiries via email, chat, phone, or social media platforms. 2. Achieve and maintain contact‑center metrics such as SLA compliance, average handling time, and quality scores. 3. Uphold data security and confidentiality by adhering to NDAs and company policies. 4. Complete mandatory upskilling courses and e‑learning modules for continuous improvement. 5. Participate in coaching sessions and implement feedback to enhance performance. 6. Maintain 100% schedule adherence with zero absenteeism and contribute to reducing program shrinkage. 7. Document interactions accurately in CRM/ticketing tools for future reference. 8. Provide actionable insights to improve processes based on recurring customer issues. 9. Collaborate with cross‑functional teams to troubleshoot complex problems. 10. Stay updated with product knowledge and service offerings to deliver accurate information. Tech Stack & Tools: CRM platforms (Salesforce, Zendesk), Microsoft Office Suite, ticketing systems, basic knowledge of AI‑enabled chatbots, and standard contact‑center software. Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager, and eventually senior leadership roles, with regular training, certifications, and internal mobility opportunities. Why Join Sutherland? The company offers a structured onboarding program, global exposure, and a supportive work environment that values continuous learning. Employees benefit from competitive salaries, performance‑based incentives, cab facilities, and the chance to work with industry‑leading technologies, making it an ideal launchpad for a long‑term career in customer experience and digital services.