Technical Support Specialist, IT Infrastructure

The interview process typically starts with a technical screening call focusing on fundamentals of networking, OS and troubleshooting. This is followed by a hands‑on practical assessment where candidates resolve simulated tickets or configure a server. The final round is an HR interview that evaluates cultural fit, communication skills and career aspirations. Preparation should include revising core IT concepts and practicing scenario‑based questions.

SitusAMC fosters a collaborative culture that values continuous learning and innovation. Employees enjoy a balanced work‑life environment with flexible timings, regular knowledge‑sharing sessions and clear growth opportunities through mentorship and certifications.

Bachelor's degree in Computer Science, Information Technology, Electronics & Communication or related engineering discipline. Minimum 60% aggregate (or CGPA 6.0/10). Freshers or candidates with up to 2 years of relevant experience. No active backlogs; maximum one backlog allowed at the time of joining. Eligible batch years: 2022‑2025.

Round 1: Technical Screening → Round 2: Practical Assessment → Round 3: HR Interview

SitusAMC is a globally recognized independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real‑estate finance industry. With a presence in major financial hubs across the world, the firm helps clients unlock value across the entire real‑estate lifecycle – from acquisition and financing to asset management and disposition. Its technology platform combines data analytics, cloud infrastructure and automation to drive operational efficiency, reduce risk and enable faster decision‑ma king for investors and lenders. The company’s culture is built around innovation, collaboration and a relentless focus on client success, making it an attractive destination for fresh talent looking to grow in a fast‑moving, high‑impact environment. As a Technical Support Specialist – IT Infrastructure, you will be the first line of defense for all infrastructure‑related incidents and service requests. You will work closely with senior engineers, network teams and external vendors to ensure that the underlying technology stack remains robust, secure and performant. This role offers exposure to a wide range of enterprise‑grade tools and platforms, providing a solid foundation for a long‑term career in IT operations or cloud engineering. **Key Responsibilities** - Respond to user tickets via phone, email, chat and ticketing system within defined SLAs. - Diagnose and resolve hardware, software, networking and server issues on Windows and Linux environments. - Perform user account provisioning, password resets and access management in Active Directory and Azure AD. - Monitor system health using tools such as Nagios, SolarWinds and Splunk; generate daily/weekly performance reports. - Participate in on‑call rotation for after‑hours support and incident escalation. - Document troubleshooting steps, knowledge‑base articles and standard operating procedures. - Assist in patch management, OS upgrades and routine maintenance of servers, virtual machines (VMware/Hyper‑V) and storage arrays. - Coordinate with third‑party vendors for hardware warranty claims and service contracts. - Ensure compliance with security policies, including vulnerability scanning and endpoint protection. - Contribute to continuous‑improvement initiatives by suggesting automation scripts (PowerShell, Bash) and process enhancements. **Tech Stack**: Windows Server 2016/2019, Linux (RHEL/CentOS), Active Directory, Azure AD, VMware, Hyper‑V, TCP/IP networking, DNS/DHCP, PowerShell, Bash, Splunk, ServiceNow/ITSM tools. **Growth Path**: Successful performers can progress to Senior Technical Support Engineer, Infrastructure Engineer, Cloud Operations Engineer or specialize in areas such as Security Operations, Automation Engineering or Platform Architecture. The company encourages certifications (e.g., Microsoft, Cisco, VMware) and provides internal training programs. **Why Join SitusAMC?** The firm offers a vibrant, learning‑centric environment where fresh graduates can work on real‑world projects that impact global financial markets. Competitive compensation, clear career ladders, mentorship from industry veterans and exposure to cutting‑edge technologies make it an ideal launchpad for an ambitious IT professional.