Jr. IT Desktop Administration Technician

WD Partners typically conducts a three‑stage interview process. The first stage is an online aptitude test focusing on logical reasoning, quantitative ability, and English. The second stage is a technical interview where candidates are assessed on Windows/Linux troubleshooting, Active Directory concepts, and basic networking. The final HR round evaluates cultural fit, communication skills, and salary expectations. Preparation should include hands‑on practice with OS installation, AD user management, and mock aptitude tests.

WD Partners promotes a learning‑first culture with regular tech talks, mentorship programs, and a balanced work‑life schedule. Employees enjoy flexible timings, opportunities for cross‑functional projects, and clear pathways for career advancement.

Graduates (B.Tech/B.E., BCA, B.Sc. Computer Science) with a minimum of 60% aggregate. Preferred branches: Computer Science, Information Technology, Electronics & Communication, or related fields. Must belong to the 2024‑2025 batch (or recent graduates). No active backlogs at the time of joining. Good communication skills in English and basic knowledge of Windows/Linux OS are essential.

Round 1: Online aptitude test (logical reasoning, quantitative, English) → Round 2: Technical interview (desktop OS, networking, troubleshooting) → Round 3: HR interview (fitment, motivation, salary expectations)

WD Partners is a rapidly growing technology services firm headquartered in Mumbai, with a strong focus on delivering end‑to‑end IT solutions to banking, financial services, and insurance (BFSI) clients. The company prides itself on a culture of innovation, continuous learning, and a collaborative environment where fresh talent gets exposure to real‑world projects early in their careers. Over the past few years, WD Partners has expanded its footprint across major Indian metros, building a reputation for delivering high‑quality infrastructure services and digital transformation initiatives. Its commitment to employee growth is evident through structured training programs, mentorship from senior engineers, and clear career progression pathways. The role of Jr. IT Desktop Administration Technician is designed for fresh graduates who are eager to start their IT career in a dynamic, client‑facing environment. As a junior technician, you will be the first line of support for desktop hardware, operating systems, and peripheral devices across the organization’s offices and client sites. You will work closely with senior administrators, learning best practices in asset management, ticketing, and incident resolution while gaining hands‑on experience with enterprise‑grade tools. Key Responsibilities: 1. Install, configure, and troubleshoot Windows and Linux desktops, laptops, and related peripherals. 2. Respond to end‑user tickets via the service desk tool, ensuring timely resolution and proper documentation. 3. Perform routine system updates, patch management, and antivirus deployments. 4. Manage user accounts, permissions, and group policies in Active Directory. 5. Conduct hardware inventory audits and maintain asset registers. 6. Assist in the rollout of new software applications and operating system migrations. 7. Provide on‑site support for printer, scanner, and network connectivity issues. 8. Participate in backup and recovery procedures for critical user data. 9. Collaborate with senior engineers to troubleshoot complex incidents and escalations. 10. Contribute to knowledge‑base articles and standard operating procedures. Tech Stack: Windows 10/11, Linux (Ubuntu/CentOS), Active Directory, Office 365, SCCM, VPN clients, basic networking (TCP/IP, DNS, DHCP), remote desktop tools (RDP, TeamViewer), and ticketing systems like ServiceNow or Freshservice. Growth Path: Starting as a junior technician, high performers can progress to Desktop Administration Engineer, then to Senior Engineer, and eventually to IT Operations Manager or Cloud Infrastructure Lead, depending on interest and skill development. Why Join WD Partners? The company offers a structured onboarding program, exposure to BFSI‑grade infrastructure, mentorship from seasoned professionals, and a supportive work culture that values continuous upskilling. Freshers get the chance to work on live client environments, building a solid foundation for a long‑term IT career.