Desktop Support Engineer

Candidates typically face a timed online aptitude test followed by a technical interview that probes Windows OS, Active Directory, and basic networking concepts. The HR round assesses communication skills and cultural fit. Overall difficulty is moderate; thorough preparation of fundamentals and mock interviews helps.

Indus Systems & Services promotes a collaborative work culture where teamwork and knowledge sharing are encouraged. Employees enjoy a balanced work‑life schedule, regular upskilling sessions, and clear growth pathways within the organization.

Graduates of BE/B.Tech or B.Sc in Computer Science, Information Technology, Electronics & Communication or related streams; Minimum 60% aggregate (or CGPA 6.0/10); No active backlogs; Batch years 2025, 2026 or 2027 (freshers); Must have good communication skills in English and Hindi.

Round 1: Online aptitude test → Round 2: Technical interview (focus on OS, networking, troubleshooting) → Round 3: HR interview (fitment and motivation)

Indus Systems & Services is a fast‑growing IT services firm that specializes in delivering end‑to‑end technology solutions to enterprises across banking, healthcare, and retail sectors. Founded in the early 2000s, the company has built a reputation for leveraging cutting‑edge platforms, cloud migration, and robust infrastructure management to help clients stay competitive. With a workforce of over 2,000 professionals spread across major Indian metros, Indus places a strong emphasis on continuous learning, collaborative problem‑solving, and a culture that rewards innovation. The organization’s vision is to become a preferred partner for digital transformation, and it invests heavily in employee upskilling through internal academies, certifications, and mentorship programs. The role of Desktop Support Engineer is pivotal in ensuring that the day‑to‑day computing environment of the company’s internal teams and client sites runs smoothly. As a fresher, you will be the first point of contact for hardware, software, and network issues, providing timely resolutions that keep business operations uninterrupted. You will work closely with senior engineers, the IT operations team, and external vendors, gaining exposure to a wide array of enterprise‑grade tools and technologies. Key Responsibilities: 1. Respond to tickets raised via ServiceNow or other ticketing platforms within defined SLAs. 2. Diagnose and resolve hardware failures, peripheral issues, and operating system glitches on Windows 10/11 workstations. 3. Manage user accounts, permissions, and group policies in Active Directory and Azure AD. 4. Install, configure, and update standard software suites such as Microsoft Office 365, antivirus, and VPN clients. 5. Perform routine system health checks, patch management, and backup verification. 6. Assist in setting up and maintaining video‑conferencing equipment and peripheral devices. 7. Document troubleshooting steps, solutions, and knowledge‑base articles for future reference. 8. Collaborate with network teams to troubleshoot connectivity problems and Wi‑Fi issues. 9. Participate in on‑call rotation for after‑hours support as needed. 10. Provide end‑user training on best practices for security and efficient system usage. Tech Stack: Windows 10/11, Active Directory, Azure AD, Office 365, ServiceNow, SCCM, basic networking (TCP/IP, DNS, DHCP), remote desktop tools, and standard hardware troubleshooting. Growth Path: Starting as a Desktop Support Engineer, high performers can progress to Senior Desktop Engineer, then to IT Operations Lead, and eventually move into specialized roles such as System Administrator, Cloud Support Engineer, or IT Service Manager. The company encourages certifications like MCSA, CompTIA A+, and ITIL to accelerate career growth. Why Join Indus Systems & Services? You will be part of a dynamic, supportive environment where learning is continuous and contributions are recognized. The role offers hands‑on exposure to enterprise‑grade infrastructure, a clear promotion ladder, and the chance to work alongside seasoned professionals who mentor fresh talent. If you are passionate about solving technical problems and enjoy interacting with users, this position provides the perfect launchpad for a thriving IT career.