Associate Analyst - Customer Insights & Analytics (IKC)

United Airlines typically conducts a three‑stage interview process. The first stage is an online aptitude test focusing on quantitative, logical, and data‑interpretation questions. The second stage is a technical interview where candidates solve SQL queries, Python coding tasks, and discuss analytical case studies. The final HR round assesses cultural fit, communication skills, and motivation. Preparation should focus on clear problem‑solving explanations and real‑world analytics examples.

Round 1: Online assessment (aptitude, logical reasoning, data interpretation) → Round 2: Technical interview (SQL, Python, case study) → Round 3: HR interview (fit, motivation, salary discussion)

United Airlines fosters a collaborative environment where innovation is encouraged and employees are empowered to take ownership of projects. The company offers clear growth pathways, mentorship programs, and a healthy work‑life balance with flexible work options.

Graduates with a B.Tech/B.E., B.Sc, B.Com or BBA in Computer Science, Statistics, Mathematics, Economics, Engineering or related fields. Minimum 60% aggregate (or CGPA 6.0/10). No active backlogs. Eligible batch years: 2025, 2026, 2027. Must have strong analytical aptitude and good communication skills.

United Airlines, a global leader in aviation, operates a vast network that connects millions of passengers across continents. With a heritage spanning over nine decades, United has consistently invested in technology and data-driven decision making to enhance customer experience, operational efficiency, and safety. The airline’s culture emphasizes innovation, collaboration, and a commitment to diversity, making it an attractive destination for fresh talent eager to make an impact in the aviation industry. The role of Associate Analyst – Customer Insights & Analytics (IKC) is positioned within United’s Customer Experience division. As a fresh graduate, you will be part of a dynamic team that transforms raw data into actionable insights, helping the airline understand passenger preferences, improve service offerings, and drive revenue growth. You will work closely with senior analysts, product managers, and business stakeholders to deliver data‑powered recommendations that shape strategic initiatives. Key Responsibilities: 1. Collect, clean, and validate large datasets from multiple sources including reservation systems, loyalty programs, and third‑party surveys. 2. Perform exploratory data analysis to uncover trends, patterns, and anomalies related to customer behavior. 3. Develop and maintain dashboards using Tableau/Power BI for real‑time monitoring of key performance indicators. 4. Conduct statistical modeling and predictive analytics (e.g., churn prediction, segmentation) using Python or R. 5. Translate analytical findings into clear business recommendations and present them to cross‑functional teams. 6. Assist in designing A/B tests and experiments to evaluate the impact of new initiatives on customer satisfaction. 7. Document analytical processes, data lineage, and maintain data governance standards. 8. Stay updated with industry best practices and emerging analytics tools to continuously improve analytical capabilities. Tech Stack: SQL, Python (pandas, scikit‑learn), R, Tableau/Power BI, Excel, Git, AWS (S3, Redshift). Growth Path: Starting as an Associate Analyst, high performers can progress to Analyst, Senior Analyst, and eventually to Manager or Lead roles within United’s analytics hierarchy, with opportunities to specialize in revenue management, network planning, or digital transformation. Why Join United Airlines? You will gain exposure to a global aviation ecosystem, work on real‑world problems that affect millions of travelers, and develop a robust analytical skill set in a supportive, inclusive environment. United’s commitment to employee development, flexible work arrangements, and competitive benefits make it an ideal launchpad for a rewarding career in data analytics.