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Round 1: Online Assessment (aptitude + basic technical) → Round 2: Technical Interview (scenario‑based troubleshooting, communication) → Round 3: HR Interview (fit, motivation, availability)

app.joinsuperset.com promotes a collaborative and learning‑focused environment where employees are encouraged to share knowledge and grow together. The platform values work‑life balance with flexible shift options and provides regular upskilling opportunities through internal programs and external certifications.

The interview process at app.joinsuperset.com typically starts with a timed online assessment focusing on aptitude and basic IT concepts, followed by a technical interview that evaluates troubleshooting approach and communication skills. The final HR round assesses cultural fit, motivation, and shift flexibility. Candidates should practice scenario‑based questions and demonstrate clear, concise problem‑solving.

Graduates of three‑year full‑time undergraduate programs (BCA, BSc, BA, BBA, B.Voc, BMS, BCom, etc.) who completed their degree in 2024, 2025 or 2026. Minimum aggregate of 50% in X, XII, Diploma and UG. No pending backlogs at the time of application. Indian citizenship or eligibility to work in India. Must be willing to work from Cognizant office locations across India and be flexible to rotational shifts.

Cognizant is a global leader in digital transformation, consulting, technology services and IT outsourcing. With a presence in over 40 countries and a workforce of more than 300,000 professionals, the company helps Fortune 500 clients reimagine their businesses for the digital age. Cognizant’s culture emphasizes continuous learning, innovation, and a client‑first mindset, offering employees exposure to cutting‑edge technologies and diverse industry verticals. For fresh graduates, Cognizant provides a structured onboarding program, mentorship, and clear career pathways that accelerate growth from entry‑level roles to senior leadership positions. The Digital Workplace Practice – Service Desk role is the front‑line of Cognizant’s IT support ecosystem. As a Service Desk Associate, you will be the first point of contact for internal users and clients facing hardware, software, or network issues. The role blends technical troubleshooting with strong customer service skills, requiring you to log incidents, diagnose problems, provide timely resolutions, and coordinate with specialized teams for complex cases. Working in a shift‑based, office‑centric environment, you will gain hands‑on experience with enterprise‑grade tools and processes, laying a solid foundation for a career in IT support, infrastructure management, or broader technology consulting. Key Responsibilities: 1. Receive and acknowledge user requests via phone, email, or ticketing system. 2. Log incidents accurately, categorize and prioritize based on impact. 3. Perform first‑level troubleshooting for hardware, operating system, application, and network problems. 4. Escalate unresolved tickets to higher‑level support teams with detailed diagnostics. 5. Follow standard operating procedures and knowledge‑base articles to ensure consistent resolutions. 6. Communicate status updates and resolutions clearly to end‑users. 7. Participate in shift handovers, ensuring seamless continuity of support. 8. Contribute to the creation and improvement of support documentation. 9. Monitor service level agreements (SLAs) and strive to meet or exceed them. 10. Assist in periodic audits and reporting of support metrics. Tech Stack & Tools: Windows/Linux OS, Microsoft Office 365, Active Directory, ServiceNow or similar ticketing platforms, basic networking (TCP/IP, VPN), remote desktop utilities, and common enterprise applications. Growth Path: Successful associates can progress to Senior Service Desk Analyst, Incident Manager, IT Service Management (ITSM) Consultant, or transition into specialized domains such as Cloud Operations, Cybersecurity, or Application Support. Cognizant’s internal learning portals, certifications, and the BITS Pilani higher‑education partnership further accelerate professional development. Why Join Cognizant? The company offers a vibrant, inclusive workplace with global exposure, a clear career ladder, and a supportive learning environment. Freshers benefit from mentorship, rotational shift exposure, and the chance to work on real‑world enterprise projects from day one, making it an ideal launchpad for a long‑term technology career.