Associate Technical Support Engineer

Round 1: Online Assessment (aptitude + basic technical MCQs) → Round 2: Technical Interview (scenario‑based troubleshooting, cloud concepts, scripting) → Round 3: HR Interview (fitment, communication skills, shift‑work readiness)

The hiring platform is known for a transparent recruitment process, quick feedback loops and a supportive environment for candidates. Employees appreciate the emphasis on learning, regular upskilling sessions and a balanced approach to shift work, which helps maintain a healthy work‑life equilibrium.

Candidates typically face a three‑stage process: an online aptitude test, a technical interview focusing on Azure monitoring, scripting and incident handling, followed by an HR round assessing communication and shift‑work suitability. The difficulty is moderate; thorough preparation on cloud basics and practical troubleshooting scenarios greatly improves success chances.

Degree: B.E / B.Tech / B.Sc in Computer Science, Information Technology or related field. Minimum aggregate: 60% (or equivalent CGPA). Experience: 1–3 years in technical support, application support, NOC, production monitoring or cloud operations. No active backlogs at the time of joining. Fresh graduates from 2024‑2026 batches are also encouraged to apply if they meet the experience criteria through internships or project work.

NICE is a global leader in enterprise software, delivering mission‑critical solutions for public safety, contact centre, and financial crime management. With a strong foothold in the United States and a rapidly expanding Cloud Operations centre in Pune, NICE helps law‑enforcement agencies, courts and justice departments keep their digital services reliable and secure. The company’s culture blends cutting‑edge technology with a purpose‑driven mindset, encouraging employees to innovate while supporting societal safety. The Pune Cloud Operations team is responsible for running NICE’s SaaS products on Microsoft Azure. As an Associate Technical Support Engineer, you will be the first line of defence for production incidents, monitoring health dashboards, analysing logs, and ensuring that customers experience minimal downtime. The role works in rotational shifts aligned to US time zones, offering exposure to a 24x7 global support environment and the chance to collaborate with senior engineers across continents. **Key Responsibilities** 1. Monitor Azure‑hosted applications using Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana. 2. Triage alerts, investigate root‑cause by reviewing logs, metrics and recent deployments. 3. Create, update and track incidents in ServiceNow/Jira, providing clear escalation notes. 4. Assist senior engineers during major incidents, contributing to post‑mortem documentation. 5. Reduce false positives by fine‑tuning alert thresholds and patterns. 6. Draft incident updates using AI assistants such as Claude, Copilot or ChatGPT. 7. Write simple automation scripts in PowerShell, Python or Shell to streamline repetitive tasks. 8. Maintain and improve SOPs, knowledge‑base articles and troubleshooting guides. 9. Meet defined SLAs and KPIs, ensuring timely resolution and customer satisfaction. 10. Continuously learn Azure fundamentals, container technologies and CI/CD pipelines. **Tech Stack**: Microsoft Azure, Azure Monitor, Application Insights, Log Analytics, Grafana, Kibana, PowerShell, Python, Shell, ServiceNow/Jira, Docker, Kubernetes, REST APIs, KQL. **Growth Path**: Starting as an Associate Technical Support Engineer, high performers can progress to Technical Support Engineer, Advanced Support Engineer, Site Reliability Engineer (SRE), Cloud Operations Lead or AI Operations Specialist within 2‑3 years. **Why Join NICE?** The role offers hands‑on experience with leading cloud monitoring tools, exposure to real‑time production environments, and a clear career ladder. Working in a purpose‑driven company that safeguards public safety adds meaning to everyday tasks, while the rotational shift model provides flexibility to work with international teams and develop a global outlook.