Support Engineer (Travel Domain)

Capgemini’s interview process typically begins with an online aptitude test assessing quantitative, logical, and verbal abilities. Successful candidates move to a technical interview that focuses on troubleshooting, networking concepts, and domain‑specific scenarios like travel booking systems. The final HR round evaluates cultural fit, communication skills, and career aspirations. Overall difficulty is moderate; thorough preparation of core concepts and mock interviews helps candidates perform well.

Capgemini fosters an inclusive and collaborative environment where employees are encouraged to share ideas and grow together. The company offers structured career progression, regular upskilling programs, and a healthy work‑life balance through flexible work arrangements and wellness initiatives.

Any graduate (B.Tech/B.E., B.Sc., B.Com, BA) or postgraduate with a minimum of 60% aggregate (or CGPA 6.0/10). No active backlogs at the time of joining. Freshers and candidates with up to 5 years of relevant experience are welcome. Preference given to candidates from the 2022‑2025 batches. Strong communication skills in English are essential.

Round 1: Online Aptitude Test → Round 2: Technical Interview (focus on troubleshooting, networking, travel domain scenarios) → Round 3: HR Interview (cultural fit, communication, motivation)

Capgemini Technology Services India Limited is a global leader in consulting, technology services and digital transformation. With a presence in over 50 countries, the firm helps Fortune 500 clients reimagine their business models, accelerate innovation, and deliver sustainable outcomes. In India, Capgemini is known for its strong focus on employee development, a collaborative culture, and a commitment to diversity and inclusion. The company’s work environment encourages continuous learning, mentorship, and the ability to work on cutting‑edge projects across industries such as finance, retail, travel, and healthcare. The role of Support Engineer (Travel Domain) sits within the Second Line Support team and is pivotal in ensuring seamless technical assistance for customers using Capgemini’s travel solutions. As a member of this team, you will be the primary point of contact for escalated issues, providing timely resolutions, and acting as a bridge between customers, product teams, and engineering. You will also contribute to improving product quality and customer satisfaction through proactive problem solving and documentation. Key Responsibilities: 1. Resolve complex technical issues related to online booking tools and travel platforms raised by customers. 2. Perform root‑cause analysis on escalated tickets and coordinate with development teams for fixes. 3. Maintain detailed documentation of incidents, resolutions, and quality‑assurance procedures. 4. Manage relationships with clients and internal stakeholders to ensure clear communication and expectation setting. 5. Coordinate product enhancement requests and provide feedback to product owners. 6. Conduct regular quality checks and ensure compliance with service level agreements (SLAs). 7. Participate in knowledge‑transfer sessions and mentor junior support staff. 8. Monitor system health, generate reports, and suggest preventive measures. 9. Handle escalation management and ensure timely closure of high‑priority incidents. 10. Contribute to continuous improvement initiatives and suggest automation opportunities. Tech Stack & Tools: The role typically involves working with Windows/Linux servers, Unix environments, networking fundamentals, ticketing tools (e.g., ServiceNow), remote desktop utilities, SQL for basic queries, and travel‑specific booking engines. Familiarity with scripting (Bash, PowerShell) and basic networking (CCNA level) is advantageous. Growth Path: Starting as a Second Line Support Engineer, high performers can progress to Senior Support Engineer, then to Team Lead, and eventually to Manager – Customer Success or Service Delivery. Capgemini also offers opportunities to transition into product management, solution architecture, or specialized consulting roles based on skill development and business needs. Why Join Capgemini: Apart from a competitive salary and comprehensive benefits, Capgemini provides a vibrant work culture that promotes learning through internal training platforms, certifications, and global exposure. Employees enjoy flexibility through hybrid work models, wellness programs, and a strong emphasis on work‑life balance. The company’s commitment to innovation and sustainability means you’ll be part of projects that have real‑world impact, making it an ideal place for fresh talent to launch a rewarding career.