Service Desk Analyst

The Schneider Electric interview process typically starts with a timed online aptitude test covering quantitative, logical reasoning and English. Successful candidates move to a technical interview where they are evaluated on incident handling scenarios, knowledge of ITSM tools like ServiceNow, and basic networking concepts. The final HR round focuses on cultural fit, communication skills, and alignment with the company's IMPACT values. Preparation should include mock incident tickets and clear articulation of problem‑resolution steps.

Schneider Electric promotes a collaborative, inclusive environment where employees are encouraged to share ideas and grow. The company offers structured learning programs, mentorship, and a healthy work‑life balance, especially with hybrid work options. Career progression is transparent, with clear pathways to senior technical and managerial roles.

Graduates (B.Tech/B.E., B.Sc., B.Com, MCA, or equivalent) from any stream with a minimum of 60% aggregate (55% for SC/ST). No active backlogs at the time of joining. Candidates graduating in 2025 are preferred. Must have good communication skills in English and be eligible to work in India.

Round 1: Online Aptitude Test → Round 2: Technical Interview (scenario‑based incident handling, tools knowledge) → Round 3: HR Interview (fitment, values, salary discussion)

Schneider Electric is a global leader in energy management and automation, operating in more than 100 countries with a workforce of over 150,000 professionals. The company’s mission is to make energy safe, reliable, efficient and sustainable for all. With a strong focus on digital transformation, sustainability and innovation, Schneider Electric offers a dynamic environment where fresh talent can grow alongside industry veterans. The organization prides itself on its IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork – which shape a collaborative culture and drive continuous learning. As a Service Desk Analyst based in Bangalore, you will be the first point of contact for APAC Schneider employees facing IT incidents or service requests. The role is designed for fresh graduates who are eager to apply their technical knowledge, sharpen problem‑solving abilities, and deliver exceptional customer experiences. You will work in a hybrid setting, balancing on‑site collaboration with remote support, and will be part of the Innovation and Technology team that underpins the company’s digital backbone. Key Responsibilities: 1. Log, categorize and resolve basic incidents and service requests using the CTI framework. 2. Conduct initial assessment, gather required information, and employ support tools (ServiceNow, Active Directory, VPN, etc.) to troubleshoot. 3. Escalate complex issues to appropriate higher‑level support teams while ensuring timely follow‑up. 4. Maintain clear and professional communication with customers throughout the incident lifecycle. 5. Update knowledge‑base articles and self‑help documentation after each resolution. 6. Provide after‑hours and on‑call support as per shift requirements. 7. Adhere to ITIL standards and internal SOPs for incident management. 8. Participate in continuous learning to improve first‑contact resolution rates. 9. Contribute to team meetings, share insights and suggest process improvements. 10. Perform any ad‑hoc duties assigned by the operations lead. Tech Stack & Tools: MS Office O365, ServiceNow, Active Directory, Windows 10/11, macOS, iOS, Android, VPN clients, basic networking utilities, and ticketing platforms. Growth Path: Starting as a Service Desk Analyst, high performers can advance to Senior Analyst, Incident Manager, or shift into specialized roles such as IT Service Management, Cloud Operations, or Cybersecurity. Schneider Electric’s internal mobility programs and extensive training resources support rapid career progression. Why Join Schneider Electric? You will work for a company that is at the forefront of sustainability and digital innovation, gaining exposure to cutting‑edge technologies while contributing to a purpose‑driven mission. The inclusive culture, robust learning ecosystem, and clear career ladders make it an ideal launchpad for fresh talent seeking long‑term growth.