Data Analyst Role

Deloitte’s interview process typically starts with an online aptitude test followed by a technical interview focused on scenario‑based support and troubleshooting questions. The final HR round assesses cultural fit, communication skills and motivation. Candidates should practice clear problem‑solving articulation and showcase a customer‑centric mindset.

Deloitte fosters an inclusive, merit‑based culture where learning and collaboration are encouraged. Employees benefit from structured mentorship, regular upskilling programs, and a balanced work‑life environment that respects shift schedules while offering flexibility for personal growth.

Bachelor of Science, Bachelor of Commerce, Bachelor of Computer Applications, any non‑engineering graduate degree or diploma; minimum 60% aggregate (or CGPA 6.0/10); no active backlogs; 0‑2 years of experience in help desk, contact centre or technical support; strong command of English and basic computer literacy.

Round 1: Online aptitude/technical assessment → Round 2: Technical interview (scenario‑based support questions) → Round 3: HR interview (fit, motivation, behavioural questions)

Deloitte is one of the world’s leading professional services firms, offering audit, consulting, financial advisory, risk management and tax services to a diverse portfolio of clients. In India, Deloitte operates through a network of member firms that combine global expertise with deep local market knowledge. The firm is known for its strong emphasis on learning, inclusive culture, and a purpose‑driven approach that encourages employees to make a positive impact on society. With a robust presence in Hyderabad, Deloitte has built a reputation for delivering innovative solutions to both public and private sector clients, making it an attractive destination for fresh talent seeking a fast‑paced, intellectually stimulating career. The role of Services Support Associate I – Contact Center (CIC Analyst) sits within the Finance Service Desk (FSD) team. As a first‑line internal support resource, you will be responsible for handling a variety of user queries related to business applications used across Deloitte’s global operations. The position demands strong communication skills, a problem‑solving mindset, and the ability to work independently while collaborating with cross‑regional teams. You will operate on a shift from 11 AM to 8 PM, providing multi‑channel support (calls, chats, emails, web‑forms) to Deloitte professionals worldwide. Key Responsibilities: 1. Respond promptly to inbound calls, chats, emails, web‑forms and voicemails from internal users. 2. Analyse, troubleshoot and resolve incidents related to application software, hardware, network connectivity and performance. 3. Escalate complex issues to the appropriate downstream support teams while ensuring proper documentation. 4. Log all interactions in the ticketing/CRM system, update status, and close tickets as per SLA. 5. Monitor and communicate ongoing outages or service degradations to stakeholders. 6. Maintain first‑call resolution metrics and adhere to schedule adherence targets. 7. Contribute to knowledge‑base articles and process documentation for recurring issues. 8. Participate in shift hand‑overs and provide feedback for continuous service improvement. 9. Support periodic audits and compliance checks for the service desk. 10. Uphold Deloitte’s service quality standards and customer‑centric values. Tech Stack: Microsoft Office Suite, ServiceNow or similar ticketing tools, basic Windows OS troubleshooting, remote desktop utilities, and familiarity with enterprise applications (e.g., SAP, Oracle, Workday) is advantageous. Growth Path: Successful analysts can progress to Services Support Associate II, then to Senior Analyst or Team Lead roles within the Finance Service Desk, eventually moving into specialized application support, IT service management, or broader consulting tracks. Why Join Deloitte? Deloitte offers a structured learning environment, exposure to global best practices, and a clear career progression roadmap. The firm’s inclusive culture, mentorship programs, and extensive internal training platforms (DU – The Leadership Center) empower freshers to develop both technical and soft skills, making it an ideal launchpad for a long‑term career in technology and consulting.