Implementation Consultant

Cision’s interview process typically spans 3‑4 rounds: an initial HR screen to verify eligibility, a technical or case‑study assessment focusing on customer onboarding scenarios and product knowledge, followed by a managerial interview that probes consultative skills and problem‑solving ability, and finally an HR round covering cultural fit and compensation expectations. The difficulty is moderate; preparation should include mock onboarding plans, product demos, and clear communication of past project experiences.

Cision promotes an inclusive, collaborative environment where diversity fuels innovation. Employees enjoy flexible remote work, continuous learning opportunities, and clear growth pathways, while maintaining a healthy work‑life balance.

Graduate degree (any discipline) all batches acceptable; excellent English communication (written & verbal); proficiency in MS Office Suite; prior customer‑facing experience; ability to manage multiple projects to deadlines.

Round 1: HR screening → Round 2: Technical/Case study assessment → Round 3: Managerial interview (product & client handling) → Round 4: HR final discussion

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. The company equips PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data‑driven world. With award‑winning products such as CisionOne, Brandwatch, and PR Newswire, Cision serves over 75,000 companies, including 84% of the Fortune 500, helping them see and be seen, understand and be understood by the audiences that matter most. The organization prides itself on an inclusive culture that encourages every employee to bring their authentic self to work, fostering diversity, equity, and innovation. Cision’s commitment to a supportive environment has earned it recognitions like the CEO Action for Diversity & Inclusion pledge and the “Top Diversity Employer” award. The Implementation Consultant role sits within the Customer Experience organization and is responsible for delivering a seamless onboarding journey for new customers across all Cision platforms. You will act as the bridge between sales and customer success, ensuring that each client’s unique objectives are translated into actionable success plans, platform configurations, and comprehensive training. The role demands a consultative mindset, strong communication skills, and the ability to manage multiple projects while meeting key onboarding KPIs such as time‑to‑value, milestone achievement, and customer satisfaction. Key responsibilities include: 1. Conducting customer‑facing onboarding activities – discovery, outcome definition, success planning, and deep‑dive platform training. 2. Performing back‑office onboarding tasks – account activation, platform configuration, keyword and search entry, and refinement. 3. Monitoring and achieving onboarding KPIs: milestone completion, response time, time‑to‑value, and CSAT scores. 4. Translating customer goals into Cision deliverables and success metrics. 5. Continuously learning all Cision products to build credibility and provide expert guidance. 6. Providing consultative advice to help customers adopt and extract value from Cision solutions. 7. Maintaining regular touchpoints throughout the onboarding period to address queries and ensure a world‑class experience. 8. Collaborating cross‑functionally with sales, product, and customer success teams for smooth handovers. 9. Documenting onboarding processes and contributing to knowledge‑base improvements. 10. Assisting in post‑onboarding handover to the Customer Success Manager for ongoing relationship management. Tech stack & tools: Cision’s SaaS platforms, Salesforce CRM, Customer Success software (e.g., Gainsight), MS Office Suite (Word, Excel, PowerPoint), and basic data‑analysis tools. Familiarity with API integrations and data import/export utilities is a plus. Growth path: Starting as an Implementation Consultant, high performers can progress to Senior Consultant, Implementation Lead, or Customer Success Manager roles, eventually moving into Product Management or Operations leadership positions. The role offers exposure to global clients, diverse industries, and the chance to develop deep domain expertise in media intelligence. Why join Cision? You will work with cutting‑edge communication technology, collaborate with a global, diverse team, and have a direct impact on how leading brands engage with their audiences. The company’s strong focus on learning, mentorship, and career progression makes it an ideal place for fresh talent to launch a rewarding career in the SaaS and media‑tech space.