Customer Support Executive - WFH English Hindi

Round 1: HR/Recruiter screening → Round 2: Skills Assessment (call handling & communication test) → Round 3: HR interview

Teleperformance (TP) is a global digital business services leader that specializes in transforming operational challenges into high‑performance solutions. With nearly five decades of experience across five continents, TP partners with more than 400 clients in over 170 countries, delivering intelligent human‑AI operations at scale. The company’s culture is built on continuous improvement, innovation, and a commitment to responsible, reliable, and efficient service delivery.

Typical interview process includes a phone screening, a skills assessment test covering communication and problem‑solving, followed by a final HR interview. Questions focus on customer handling scenarios, language proficiency, and basic technical knowledge. Candidates are advised to practice mock calls and prepare concise, customer‑centric responses.

Degree: Any Graduate (any branch). Experience: 0‑5 years in BPO/Call Centre or similar environment. Language: Fluent in English (spoken & written) and Hindi (written & spoken). Technical: Proficiency in semi‑voice, blended, email, chat, and voice support. Minimum academic score: 50% or above. No backlog allowed.

Teleperformance (TP) is a global digital business services leader that specializes in transforming operational challenges into high‑performance solutions. With nearly five decades of experience across five continents, TP partners with more than 400 clients in over 170 countries, delivering intelligent human‑AI operations at scale. The company’s culture is built on continuous improvement, innovation, and a commitment to responsible, reliable, and efficient service delivery. The Customer Support Executive – WFH English Hindi role is a full‑time, remote position based in Bengaluru. As a frontline support agent, you will provide exceptional customer service across multiple channels—phone, email, chat, and social media—handling domestic calls and queries in both English and Hindi. Your responsibilities include resolving product and service inquiries, maintaining accurate CRM records, and collaborating with internal teams to address complex issues. Key responsibilities: 1. Deliver high‑quality support via phone, email, chat, and social media. 2. Handle domestic calls and emails promptly and professionally. 3. Resolve customer queries related to TP’s products and services. 4. Record all interactions accurately in the CRM system. 5. Escalate unresolved issues to appropriate teams. 6. Maintain knowledge of product updates and service changes. 7. Meet or exceed key performance indicators such as response time and customer satisfaction. 8. Participate in training sessions to improve product knowledge and communication skills. 9. Adhere to company policies on data security and privacy. 10. Contribute to continuous improvement initiatives. Tech stack and tools: Windows 10 or above, CRM software, high‑speed internet (30 Mbps+), functional webcam, USB headset, and an Intel i5 processor. The role offers a clear growth path—from entry‑level support to senior specialist, team lead, or quality analyst positions—supported by TP’s global learning and development programs. Why join TP? You’ll work for a Fortune‑500‑listed company that values diversity, offers competitive compensation, and provides opportunities to work with cutting‑edge AI‑driven customer experience solutions. The remote work model ensures flexibility, while the company’s commitment to employee well‑being and career progression makes it an attractive destination for freshers and experienced professionals alike.