Process Consultant

Sagility's interview process typically consists of three stages: an initial HR screening to verify eligibility and communication skills, an aptitude/assessment test covering logical reasoning and basic quantitative ability, and a final Operations round that evaluates role‑specific knowledge, call handling scenarios, and cultural fit. The difficulty is moderate; preparation should focus on clear articulation, basic math, and familiarity with healthcare call centre terminology.

Sagility India fosters an inclusive, learning‑focused environment with strong rewards and recognition programs. Employees benefit from clear career paths, regular upskilling, and a healthy work‑life balance supported by employee‑friendly leave policies and comprehensive medical insurance.

Any Graduate or Intermediate (no B.E./B.Tech/MBA required), any stream (B.Pharma, B.C.A., B.Com, B.Sc, B.A etc.), minimum 60% aggregate (if applicable), no active backlogs, fresher up to 6 months experience, strong verbal and written communication skills, flexible to work night shifts, must provide government‑issued photo ID and updated resume.

Round 1: HR Screening → Round 2: Aptitude & Assessment Test → Round 3: Operations (OPS) Round

Sagility India is a technology‑enabled Business Process Management (BPM) services provider that partners with healthcare payers and providers to deliver end‑to‑end, high‑quality care solutions. Leveraging a blend of industry‑leading platforms, data analytics, and deep domain expertise, Sagility helps clients streamline clinical operations, improve member engagement, and drive cost‑containment across the healthcare ecosystem. With a global footprint spanning India, the Philippines, the United States, Jamaica and Colombia, the company employs over 28,000 professionals and has been recognised as a leader in Healthcare Payer Operations by the Everest Group in 2022. The role of Process Consultant is positioned within the Customer Success, Service & Operations vertical, focusing on an international voice process for US healthcare clients. Fresh graduates with strong communication abilities will be trained to handle inbound and outbound calls, resolve patient queries, and ensure compliance with healthcare regulations. The position offers a clear growth trajectory, starting from a consultant role and progressing to senior consultant, team lead, and eventually managerial positions, supported by continuous learning programs and exposure to large‑scale international projects. Key responsibilities: 1. Answer and manage US‑based healthcare voice calls with empathy and accuracy. 2. Verify patient information and update records in CRM and healthcare management systems. 3. Resolve billing, claims, and eligibility queries while adhering to HIPAA guidelines. 4. Escalate complex cases to senior specialists and ensure timely follow‑up. 5. Maintain quality scores and meet service level agreements (SLAs). 6. Participate in regular training sessions on new processes, tools, and compliance updates. 7. Provide feedback to process improvement teams based on call observations. 8. Collaborate with cross‑functional teams to ensure seamless member experience. 9. Generate daily and weekly performance reports for management review. 10. Adapt to flexible shift timings, including night shifts, to support 24x7 operations. Tech stack: Call centre software (Avaya, Genesys), Customer Relationship Management (Salesforce, Zoho CRM), Healthcare Management Systems (Epic, Cerner), Microsoft Office Suite, and basic data entry tools. Growth path: The company offers structured learning modules, certifications in healthcare operations, and leadership development programs, enabling consultants to move up the ladder quickly. Why join Sagility: Competitive salary, two‑way cab facility, exposure to global healthcare clients, robust training ecosystem, inclusive culture, comprehensive medical insurance for employees and families, and a vibrant employee engagement program that balances professional growth with personal well‑being.