Walk-in || Customer Service Executive

The 24/7.ai interview process typically starts with a registration step, followed by an aptitude test that evaluates reasoning and communication abilities. Candidates then face a role‑play or situational interview to assess customer handling skills, and finally an HR round that discusses fit, expectations and career growth. The overall difficulty is moderate, and thorough preparation of common BPO scenarios helps candidates succeed.

Round 1: Online registration and document verification → Round 2: Aptitude & Communication assessment (online or on‑site) → Round 3: Technical/Role‑play interview → Round 4: HR interview

24/7.ai promotes a vibrant, learning‑centric culture where employees are encouraged to experiment with AI tools and improve service delivery. The company offers regular upskilling sessions, clear performance metrics and a balanced work‑life environment despite rotational shifts.

Graduation not required; candidates with any bachelor's degree or equivalent are welcome. No specific branch restriction. Minimum 60% aggregate (or equivalent CGPA) preferred. Freshers and candidates up to 5 years of experience can apply. No active backlogs at the time of joining.

24/7.ai is a fast‑growing AI‑driven customer experience platform that helps global brands deliver personalized, omnichannel support. Founded in 2015, the company combines conversational AI, automation and human agents to create seamless interactions across voice, chat, email and social media. With a presence in more than 30 countries and a workforce of over 10,000 employees, 24/7.ai has earned a reputation for innovation, high client satisfaction scores and a culture that rewards curiosity and continuous learning. The Bengaluru office, located at Prestige Tech Platina in Marathahalli, serves as a hub for the company’s Customer Success, Service & Operations teams. The office environment is modern, collaborative and equipped with the latest tools to enable agents to handle high‑volume customer queries efficiently. Employees enjoy a mix of structured training programs, mentorship from senior leaders and opportunities to work on cutting‑edge AI solutions that power real‑time customer interactions. **Role Summary** As a Customer Service Executive, you will be the front‑line voice of 24/7.ai, handling inbound and outbound calls, chat sessions and email tickets for international clients. You will troubleshoot technical issues, resolve billing queries, upsell relevant services and ensure a smooth, pleasant experience for every customer. The role operates on rotational shifts, providing exposure to diverse time zones and a dynamic work rhythm. **Key Responsibilities** 1. Answer and resolve customer inquiries across voice, chat and email channels. 2. Diagnose and troubleshoot technical problems related to the client’s products or services. 3. Process transactions, refunds, and billing adjustments accurately. 4. Identify upsell opportunities and promote relevant solutions. 5. Maintain detailed logs of interactions in the CRM system. 6. Meet or exceed defined service level agreements (SLAs) and quality metrics. 7. Participate in regular training sessions to stay updated on product knowledge. 8. Provide feedback to product and operations teams for continuous improvement. 9. Handle escalations professionally and ensure timely resolution. 10. Contribute to team goals through collaboration and knowledge sharing. **Tech Stack** The role primarily uses CRM platforms (e.g., Salesforce, Zoho), ticketing tools (Zendesk, Freshdesk), and communication suites (Microsoft Teams, Zoom). Basic familiarity with AI‑driven chatbots and knowledge bases is advantageous. **Growth Path** Starting as a Customer Service Executive, high performers can progress to Senior Executive, Team Lead, Operations Manager, or specialize in AI‑training and quality assurance roles. The company encourages internal mobility and offers leadership development programs. **Why Join 24/7.ai** You will work with cutting‑edge AI technology, gain exposure to global clientele, and develop strong communication and problem‑solving skills. The supportive culture, clear career ladders and competitive compensation make it an ideal launchpad for fresh graduates aiming to build a lasting career in the BPO/BPM sector.