Technical Support - Voice / Blended

Tech Mahindra’s interview process typically consists of an online aptitude test followed by a technical interview focused on troubleshooting scenarios, ITSM tools, and networking basics. The final HR round assesses communication skills, shift flexibility, and cultural fit. Candidates find the difficulty moderate and benefit from practicing real‑world support cases and reviewing ITIL concepts.

Tech Mahindra’s work culture is rated around 3.2/5 on employee review platforms, highlighting a collaborative environment with opportunities for skill development. The company promotes a balance between project delivery and personal growth, offering flexible shift options and a focus on continuous learning.

Graduation (any discipline) with minimum 60% aggregate; no active backlogs; batch year 2023‑2026 acceptable; fresher or up to 5 years of experience in technical support for International Voice; strong English communication skills; willingness to work rotational night shifts; must be able to work from the office in Bahadurpally, Hyderabad.

Round 1: Online aptitude/technical test → Round 2: Technical interview (L1/L2 support scenarios, ITSM tools, troubleshooting) → Round 3: HR interview (fitment, shift availability, communication skills)

Tech Mahindra Ltd is a global leader in information technology services and consulting, operating in more than 90 countries with a workforce of over 150,000 professionals. The company focuses on digital transformation, cloud, AI, and enterprise solutions for Fortune 500 clients across industries such as telecom, banking, healthcare, and manufacturing. Its corporate culture emphasizes respect for the individual, inclusion, continuous learning, and a strong commitment to quality and customer satisfaction. Over the years, Tech Mahindra has built a reputation for delivering innovative solutions while fostering a collaborative environment that encourages employees to grow both technically and professionally. The role of Technical Support – Voice / Blended is part of the Service Desk team that handles International Voice customers. As a Technical Support Associate (L1/L2), you will be the first point of contact for customers, addressing their queries through calls and emails, troubleshooting a wide range of technical issues, and ensuring that incidents are documented accurately. The position offers exposure to industry‑standard ITSM tools, active directory management, and end‑user support for Microsoft 365, Windows OS, VPN, Citrix, and hardware devices. The job requires rotational shifts, including night duties, and is based out of the Bahadurpally campus in Hyderabad. **Key Responsibilities** 1. Respond to inbound customer queries via phone, email, or chat and provide timely resolutions. 2. Perform L1/L2 troubleshooting for Windows OS, Microsoft Office, O365, VPN, Citrix, and Exchange issues. 3. Manage user accounts in Active Directory – password resets, account unlocks, and profile updates. 4. Log and track incidents in ITSM tools such as ServiceNow, BMC Remedy, or HPSM, ensuring accurate documentation. 5. Conduct remote diagnostics on desktops, laptops, mobile devices, and printers using remote tools. 6. Assist with antivirus updates, patch management, and basic SCCM operations. 7. Provide hardware and network troubleshooting for LAN connectivity, printer malfunctions, and peripheral devices. 8. Follow ITIL processes for incident, problem, and change management to maintain service quality. 9. Escalate complex issues to senior engineers while maintaining clear communication with customers. 10. Participate in shift handovers and knowledge‑sharing sessions to improve team efficiency. **Tech Stack & Tools**: ServiceNow/BMC Remedy, Active Directory, Microsoft Office 365, Windows 7/8/10, VPN, Citrix, Exchange, SCCM basics, basic networking (LAN/Wi‑Fi), remote desktop tools, ITIL framework. **Growth Path**: Successful associates can progress to Senior Technical Support, Incident Manager, Service Desk Lead, and eventually to roles such as IT Service Manager or Cloud Operations Engineer, with access to internal training programs, certifications, and mentorship. **Why Join Tech Mahindra**: The company offers a structured onboarding program, continuous learning opportunities, exposure to global clients, and a supportive environment that values innovation and employee well‑being. The walk‑in drive provides a fast‑track entry for fresh talent eager to start a career in IT service management.